Customer Success Partner Senior Advisor

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

Key Areas of Responsibility and Tasks

In SAP Business Suite CSM, our people and our culture are central to our success Senior Solution Customer Success Manager demonstrate skills and knowledge in cloud and on-premise renewal strategy, deal architecture, customer negotiation, internal navigation of commercial and legal teams and lead the successful renewal executions in on-premise and cloud. If you're looking for a new challenge, on a growing, impactful, and supportive team, SAP Business Suite CSM is the place for you

This role, in alignment with internal roles, is responsible for the following topics in regard to SAP support offerings:

• Promote and evangelize the Maintenance Support offerings
• Be the first line of support for customers looking for SAP policy based maintenance adjustments
• Minimize maintenance at risk (MAR), within the assigned Market Unit
• Commercial Management of SAP Programs
• Drive Customer Value realization (customer value journey)

Expectations and Tasks

• Ability to comfortably present to both internal and external customers
• Support deal execution in the regions as needed, including education of customers' procurement and legal groups, in regards to a Maintenance Contract.
• Subject Matter Expert for all SAP Extension Policies (Cloud/On-Prem/Cloud to Cloud)
• Directly interact with GM, VPs, AEs, CPs, and customers to position the value of SAP's Maintenance Solutions as supported by value propositions.
• Educate and enable field sales on Renewals and Commercial Management tools, strategies, and opportunities (AE/SE, etc.).
• Engage partner support / awareness of SAP Maintenance offering.
• Provide reporting as required to management, and keep CRM accurate and current

Experience & Language Requirements

• Experience in a business operations role with ability to influence different stakeholders using strong relationship and communication skills
• Cloud subscription contract management experience would be a plus
• Services Sales Oriented: possessing the ability to diagnose, analyze, and succinctly discuss customer problems, develop the urgency to solve those problems, and commit customers to a realistic plan of action that will produce mutually beneficial results.
• Competitive Selling: extensive experience that allows for a state of preparedness and competitive awareness to maximize competitive advantage in selling through the anticipation of competitive strategies and tactics.
• Ability to work through multiple SAP commercial software systems.
• Strong analytical skills with proficiency in excel and any other reporting tools
• Proven ability to organize and prioritize tasks while being process oriented.
• Communicate clearly both orally and in written form and proven ability to build strong relationships.

Education

• Bachelor's Degree or equivalent comparable experience

Professional Training & Certification

• None required

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid