Customer Success Engineer

1 week ago


Singapore Links International Full time

Customer Success Engineer Join to apply for the Customer Success Engineer role at Links International. Key Responsibilities Build trusted relationships with strategic clients, serving as their primary technical advisor. Facilitate executive briefings, technical workshops, and on-site engagements to drive deeper platform adoption. Lead architecture reviews and provide best practice recommendations to support deployment and scalability. Align customer objectives with platform capabilities, focusing on regulatory compliance, risk mitigation, and cloud security strategy. Partner with Customer Success Managers to craft and execute tailored success plans linked to business outcomes. Proactively identify and resolve technical challenges, advocating for customer needs across internal teams such as Product, Engineering, and Support. Deliver compelling presentations that highlight platform innovation and value to senior stakeholders. Collaborate with Sales to support renewals, upsells, and long-term strategic growth initiatives. Share customer insights and feedback to help shape product development and enhance the overall user experience. Requirements A minimum of 5 years in technical roles interfacing directly with customers‐such as Customer Success Engineer, Technical



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