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Network Operation Center
2 weeks ago
This person is responsible for supporting network communications, including maintaining, and monitoring LAN/WAN/Wireless network environment needed to provide a great end user experience. Utilizes LAN/WAN/Wireless network monitoring tools to ensure optimal system utilization, performance and system availability. Supports vendors to install, maintain, and troubleshoot systems and services vital to organization's business. Contributes to highly complex technical projects.
Responsibilities:
- Responsible for tier-1 network monitoring and operations of IDC network, 24/7 support on a 3x 8-hour shift rotation.
- Responsible for promptly responding to, following up on, and driving the resolution of various network alarms and faults. Escalate to tier-2 engineer if needed.
- Responsible for following up and finishing network break fixes like switch replacement, link repairing and dark fiber restoration. Work with IDC technicians to conduct physical work and provide proper instruction remotely.
- Responsible for conducting some simple network maintenance.
- Summarize daily monitoring and operations work into documents and regularly share within the team.
Job requirement:
- 1~3 years of experience in data center network monitoring and operations.
- Have basic understanding of TCP/IP and routing protocols such as OSPF, BGP etc.
- Responsible, meticulous, have good communication skills.
- Capability of network troubleshooting and experience with Linux is preferred.
- CCNA/JNCIA is preferred.