Manager – Foster Care Services

1 week ago

Bukit Batok West Region, Singapore Epworth Community Services Full time $80,000 - $120,000 per year

Job Purpose:

To oversee the daily operations of the foster care program, manage a team of 14 staff, and take on a caseload as needed. The Manager ensures that the agency meets all service agreement obligations with the Ministry of Social and Family Development (MSF), supports foster families with a focus on engagement and retention, and advocates for the welfare of children and young persons (CYPs) aged 0 to 21 years placed in local foster care.

Key Responsibilities:

1. Program Oversight and Service Delivery

  • Ensure effective implementation of foster care services in line with the MSF Service Agreement and child protection standards.
  • Oversee foster placements, casework, and support services for CYPs aged 0–20.
  • Take on a manageable caseload, especially for complex or high-risk cases, and guide staff on challenging cases.

2. Team Leadership and Development

  • Lead and supervise a team of 14 staff, including caseworkers and support staff.
  • Conduct regular supervision, case reviews, and performance appraisals.
  • Foster a collaborative, accountable, and trauma-informed team culture.
  • Support staff in learning and using MSF's
    CaseCentral
    case management system.

3. Foster Parent Engagement and Support

  • Design and implement strategies to engage and re-engage foster parents, especially those at risk of disengagement.
  • Oversee timely and appropriate responses to foster carers' needs, crises, or feedback.

4. Compliance and Reporting

  • Ensure accurate and timely documentation of casework and services in CaseCentral.
  • Monitor compliance with MSF policies, agency protocols, and statutory requirements.
  • Ensure readiness for external reviews or evaluations.

5. Advocacy and Stakeholder Engagement

  • Advocate for the needs of foster families and children in internal and external forums.
  • Represent the agency in meetings with MSF, other fostering agencies, and partners.
  • Contribute to public awareness efforts and community engagement related to fostering.

Key Skills and Attributes:

  • Strong leadership and supervisory skills, with experience managing diverse teams.
  • Proven ability to handle complex child welfare cases and manage risk effectively.
  • Skilled in stakeholder engagement and advocacy, especially with government agencies.
  • Strong written and verbal communication skills, including report writing.
  • Empathetic, culturally sensitive, and resilient under pressure.

Qualifications and Experience:

  • Degree in Social Work, Psychology, or a related field (Master's preferred).
  • Minimum 5 years' experience in child welfare, with at least 2 years in a leadership or supervisory role.
  • Familiarity with Singapore's foster care system and MSF frameworks preferred.
  • Willingness to learn and use
    CaseCentral
    (training provided if needed).
  • Registered Social Worker (RSW) status preferred, or in progress.

Other Information:

  • Office-based with travel required to foster homes, placements, and external meetings.
  • Location of workplace: Bukit Batok (10 minutes walk away from MRT station)
  • Attractive annual remuneration comprising of fixed and variable bonuses
  • Hybrid working arrangement
  • Able to work on weekends and weekday evenings, when required (Time-off will be provided)

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