Intern, Quality and Performance Management

Job Title: Intern, Quality and Performance Management

Job Location: Terminal 2

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

Job Description:

Headquartered in Singapore, SATS Ltd. (SGX stock code: S58) is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines. SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

To support the Quality & Performance Management team in monitoring key performance indicators (KPIs), improving operational processes, and maintaining quality standards.

1.Audit planning: participate in audits by preparing checklists, collating evidence, reporting and follow up on action items.

2.Document and Data Handling: Helps maintain a well-structured document control system and supports audit preparation. Ensures accuracy when reviewing quality documents, procedures, and records. Support the review and update of standard work to align with QMS requirements.

1. Root Cause Analysis: Assists in analyzing incidents and audit findings, non-conformities, or performance trends to support corrective action tracking. Maintain logs of corrective action and preventive action logs and progress tracking.

2. Administrative Support: Perform various administrative duties as needed to support the team, including scheduling meetings, maintaining project files, and managing correspondence, preparation of presentation decks and reports.

1. Strong analytical and problem-solving skills.

2. Excellent written and verbal communication skills.

3. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

4. Ability to work independently and as part of a team.

5. Detail-oriented with strong organizational skills.

6.Lean, Six-Sigma or quality systems certified (not mandatory)