Career Consultant

WE ARE EXPANDING

Due to expansion of our business, we are aggressively recruiting Career Consultants to join us in our Career Matching Programme. If you have the required experience and a hunger for growth in a flexible and fun, yet professional work environment, click apply below to join us for a meaningful career to help unemployed Singaporeans back to the workforce. On top on that, we provide attractive company benefits, rewards and fast track career progression within company.

AKG Singapore – The Company )

• AKG Singapore (AngusKnight Singapore Pte Ltd) is a global leader for connecting job seekers to meaningful careers and we are pleased to have been appointed by Workforce Singapore (WSG) as a Career Matching Provider (CMP) to deliver employment services under WSG's suite of Career Matching Services.

• Our local team is dedicated to giving job seekers the information, advice and support that will help them on the path to successful employment. We help connect employers with well-prepared and motivated job seekers with the right skills by understanding their business needs.

• AKG Singapore employs people who are real and possess a passion to make a difference. We care for each other and promote a positive workplace where everyone feels valued. Our values of partnership, responsibility and integrity are evident in the work we do every day.

The Role

The CMP Programme is part of the 'Adapt and Grow' initiative by WSG which is targeted at PMETs (Professionals, Managers, Executives and Technicians) who are affected by redundancy and job loss. Unemployed PMETs are referred to this programme where they are then qualified and enrolled. They are assessed by their assigned Career Consultant on their job readiness, whereby bespoke action plans are developed and effective career consultancy / case management (i.e. coaching, addressing barriers to employment, job search, etc.) is administered, leading to employment and continued support for the first 6 months once they enter work.

This is a vital role within the team that will help to transform lives of local PMETs by championing opportunities for them through building great working relationships with employers and supporting their transition back into work.

Key Responsibilities

a. Client Engagement

• Clarify and manage Job Seeker expectations of the programme including responsibilities of both parties, data protection and programme requirements in order to achieve buy-in
• Provide career consultancy support including CV tailoring, interview preparation, exploration of alternative career options, etc. according to Job Seeker needs
• Identify barriers to employment, job goals and various training needs to develop mutually agreed upon Action Plan to support Job Seeker back into employment
• Hold regular follow-up appointments to provide accountability and monitor progress on Action Plan, making adjustments along the way as necessary
• Motivate, encourage and empower Job Seekers throughout their job search journey

b. Business Development

• Communicate value-add of AKG/ CMP Programme to build relationships with employers and secure new vacancies
• Understand employer business needs and partner with them to fulfil their hiring requirements by matching suitable Job Seekers accordingly
• Research and maintain up-to-date knowledge of the local labour market, employers and industry sectors

c. In-Work Support

• Support Job Seekers through their first year of new employment via monthly calls to ensure sustained employment
• Assist Job Seekers with adjusting to their new work environment, troubleshooting any issues that may affect sustained employment

d. Administration & Quality

• Adhere to AKG, Project and WSG guidelines, policies and procedures at all times
• Document all correspondences and support rendered to Job Seekers on CRM system
• Ensure Job Seeker details on all systems are updated in a timely and accurate manner
• Provide accurate and timely reporting on all relevant activities
• Maintain strict confidentiality of Job Seeker information in accordance to PDPA requirements

Job Requirements

• Minimum a Local Diploma preferred
• IT-savvy with the ability to pick up new systems / software
• Experience working in a customer facing environment
• Evidence of setting and achieving targets across a broad range of KPIs
• Exceptional communication and collaboration skills, with the ability to adapt to a wide range of communication and learning styles
• Ability to manage conflicting objectives and demonstrate strong negotiation skills to resolve issues
• Strong interpersonal skills – specifically around building rapport, listening, asking good questions and influencing skills to build and maintain effective relationships
• Customer-focused, with a strong commitment to customer care
• An organised and effective planner with an eye for detail
• Able to manage own time and the time allotted to clients effectively

**This role is entitled to Monthly and Quarterly incentives, AWS and Yearly Performance bonus.