Aspire Programme, Premium Services

2 weeks ago

Singapore Marina Bay Sands Full time $40,000 - $80,000 per year

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

  • Assist and support Managers / Supervisors in overseeing daily operations of the Premium Services Team, by managing premium guest operations, leading the team members, and driving service excellence. This would include but are not limited to the following:

    • Daily premium guest operations include managing VIP Arrivals and departures, overseeing suite allocation and Suite readiness, ensuring that key guest details are acknowledged and action upon by the Team.

    • Responsible for ensuring that the Premium Services Team's mailbox are actively replied to and/or actioned accordingly.

    • Responsible for ensuring the accuracy of all reports that are being disseminated on a daily basis to other departments.

  • Partake in service audits by shadowing Team Members, ensuring that the team upholds the expected Forbes Service Standard.

  • Takes the lead on cross departmental projects and handling of VIP groups that require multiple stakeholders involvement.

  • Takes the lead in handling guest challenges / escalations from the Team Members and provide a resolution for guests.   

  • Analyze Hotel Survey comments / guest feedback / current operational processes to implement improvements, close any identified gaps and elevate offerings / operations.   

  • Support training and development initiatives for Team Members – including taking the lead on daily Pre-shifts ( ensuring that pertinent information and updates are shared and the Team Members are clear on the changes) and mentoring of New Team Members / Team Members that are identified as requiring additional support.

Job Requirements

Education and Certification

  • Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate

Experience

  • Less than 2 years of working experience

Other Pre-requisites

  • Passionate about hospitality

  • Agile and motivated to thrive in a dynamic environment

  • A great communicator with Team Members across all Departments

  • A Team player and one that takes initiative.

  • Good command of spoken and written English and Mandarin, additional language is an advantage.

  •  Attention to detail, impeccable follow-through and embodies an optimistic mindset.

  • Can work on rotating shifts, weekends and public holidays

  • Singaporeans only

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

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