Aspire Programme, Premium Services

12 hours ago

Singapore Marina Bay Sands Full time $40,000 - $80,000 per year

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

  • Assist and support Managers / Supervisors in overseeing daily operations of the Premium Services Team, by managing premium guest operations, leading the team members, and driving service excellence. This would include but are not limited to the following:

    • Daily premium guest operations include managing VIP Arrivals and departures, overseeing suite allocation and Suite readiness, ensuring that key guest details are acknowledged and action upon by the Team.

    • Responsible for ensuring that the Premium Services Team's mailbox are actively replied to and/or actioned accordingly.

    • Responsible for ensuring the accuracy of all reports that are being disseminated on a daily basis to other departments.

  • Partake in service audits by shadowing Team Members, ensuring that the team upholds the expected Forbes Service Standard.

  • Takes the lead on cross departmental projects and handling of VIP groups that require multiple stakeholders involvement.

  • Takes the lead in handling guest challenges / escalations from the Team Members and provide a resolution for guests.   

  • Analyze Hotel Survey comments / guest feedback / current operational processes to implement improvements, close any identified gaps and elevate offerings / operations.   

  • Support training and development initiatives for Team Members – including taking the lead on daily Pre-shifts ( ensuring that pertinent information and updates are shared and the Team Members are clear on the changes) and mentoring of New Team Members / Team Members that are identified as requiring additional support.

Job Requirements

Education and Certification

  • Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate

Experience

  • Less than 2 years of working experience

Other Pre-requisites

  • Passionate about hospitality

  • Agile and motivated to thrive in a dynamic environment

  • A great communicator with Team Members across all Departments

  • A Team player and one that takes initiative.

  • Good command of spoken and written English and Mandarin, additional language is an advantage.

  •  Attention to detail, impeccable follow-through and embodies an optimistic mindset.

  • Can work on rotating shifts, weekends and public holidays

  • Singaporeans only

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

  • ASPIRE Programme, Mentor

    2 weeks ago

    Singapore Morning Star Community Services Ltd Full time

    *PART TIME ROLES, 25-HOURS WORK WEEK AVAILABLE (with alternate day shifts of 3-8pm and 2 to 7pm)*Those without experience are welcome to apply *Willing to work in Whampoa area. Job Summary In Morning Star Community Services, we seek to create an environment of warmth and safety for the individuals we work closely with. He/she is responsible for supporting...

  • ASPIRE Programmes Mentor

    3 days ago

    Singapore MORNING STAR COMMUNITY SERVICES LTD. Full time

    *PART TIME ROLES, 25-HOURS WORK WEEK AVAILABLE (with alternate day shifts of 3-8pm and 2 to 7pm)*Those without experience are welcome to apply *Willing to work in Whampoa area . Job Summary In Morning Star Community Services, we seek to create an environment of warmth and safety for the individuals we work closely with. He/she is responsible for supporting...

  • ASPIRE Programmes Mentor

    6 days ago

    Singapore MORNING STAR COMMUNITY SERVICES LTD. Full time

    PART TIME ROLES, 25-HOURS WORK WEEK AVAILABLE (with alternate day shifts of 3-8pm and 2 to 7pm)Those without experience are welcome to applyWilling to work in Whampoa area .Job Summary:In Morning Star Community Services, we seek to create an environment of warmth and safety for the individuals we work closely with. He/she is responsible for supporting...

  • Premium Services Manager

    5 days ago

    Singapore dnata Airport Services Full time

    Summary The Premium Services Manager is responsible for the end-to-end management of dnata Singapore’s Marhaba lounges at Changi Airport. This includes the full spectrum of lounge operations—service delivery, food & beverage, housekeeping, staff performance, compliance, and guest satisfaction. The Premium Services Manager also contributes to the...

  • Global Management Trainee

    2 weeks ago

    Singapore Plaza Premium Lounge Full time $40,000 - $80,000 per year

    Job ScopeThis 18-month Global Management Trainee Programme at Plaza Premium Group is designed to develop the next generation of supervisory leaders in the global traveller hospitality industry with two specialised development tracks: C orporate Management Trainee and O perational Management Trainee . Trainees gain hands-on experience by rotating through...

  • Vp Customer Service

    5 days ago

    Singapore Aspire Full time

    Aspire is the leading all-in-one finance operating system for growing businesses in South-East Asia. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups to realise their full potential. Founded in 2018 by former Lazada founders and executives, **Aspire has raised over USD 200M+...

  • Programme Coordinators Wanted: Elevate the Deep-Tech Founder Experience

    2 days ago

    Singapore NUS Graduate Research Innovation Programme (GRIP) Full time

    Overview National GRIP, Singapore's national deep-tech venture creation programme, is hiring full-time Programme Managers to drive the participant experience for Phase 2 (Venture Creation) and Phase 3 (Incubation). You will help over 300 aspiring founders move from lab to market with clarity, confidence, and community across biotech, advanced materials, AI,...

  • Programme Managers Wanted: Elevate the Deep-Tech Founder Experience

    3 days ago

    Singapore NUS Graduate Research Innovation Programme (GRIP) Full time

    Overview Do you thrive at the intersection of science, entrepreneurship, and training ? Join National GRIP , Singapore's national deep-tech venture creation programme, and play a pivotal role in shaping how researchers and innovators experience the journey from cutting-edge science to a high-impact startup. We're seeking full-time Programme Managers to drive...

  • Premium Technical Service Engineer

    7 days ago

    Singapore Nuvei Full time

    **Title Premium Technical Service Engineer** **_Desired Location Singapore_** **_Hybrid - Remote - On site _** The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of...

  • Global Management Trainee

    7 days ago

    Singapore PLAZA PREMIUM LOUNGE SINGAPORE PTE. LTD. Full time

    **Job Scope This **18-month Global Management Trainee Programme **at Plaza Premium Group is designed to develop the next generation of supervisory leaders in the global traveller hospitality industry with two specialised development tracks: C **orporate Management Trainee **and O **perational Management Trainee **. Trainees gain hands-on experience by...