customer care

5 days ago

Singapore WINGS THERAPY CENTER PTE. LTD. Full time $13,200 - $45,000 per year

Be A Part of Singapore's Most Innovative and Progressive Therapy Center

POSITION TITLE: CUSTOMER CARE & SALES EXECUTIVE

EMPLOYMENT TYPE: FULL-TIME POSITION

We are seeking a proactive and empathetic individual to join our team as a Customer Care and Sales Executive. This role is key to ensuring a smooth and engaging experience for both prospective and existing patients—from initial inquiry through ongoing therapy engagement—while supporting our scheduling and revenue goals.

Key Responsibilities

  • Multi-Channel Communication: Review and respond to all inquiries via WhatsApp, phone, email, Facebook, and Instagram, providing clear and compassionate guidance.
  • Consultation Scheduling: Coordinate and schedule new patient consultations promptly to ensure timely access to services.
  • Daily Booking Targets: Manage patient bookings to meet daily revenue goals and minimize scheduling gaps.
  • Session Follow-Up: Track missed sessions and proactively reschedule to maintain continuity of care.
  • Database Management: Maintain and update lead and patient records, including intake forms, progress notes, and therapy schedules.
  • Patient & Lead Marketing: Engage with leads and existing patients through personalized follow-ups, reminders, and promotional messages to encourage bookings and program participation.
  • Sales Support: Convert inquiries into consultations by assessing needs, recommending suitable programs, and guiding families through the intake and registration process.
  • Policy & Package Communication: Clearly explain fees, packages, and policies to uphold transparency and service value.
  • Timely Follow-Up: Ensure prompt and professional communication, including handling urgent matters outside standard hours when necessary.

Ideal Candidate

  • Strong communication and interpersonal skills
  • Organized, goal-oriented, and sales-driven
  • Comfortable working independently in a remote setting
  • Familiarity with CRM tools and social media platforms
  • Flexible and responsive to client needs, including occasional after-hours follow-up
  • A collaborative and purpose-driven team culture with training and mentorship

ABOUT WINGS THERAPY AND LEARNING CENTER

ABOUT WINGS THERAPY AND LEARNING CENTER (WINGS)

Founded in 2017, WINGS is Singapore's first intensive therapy centre to offer transformative therapies such as Paediatric Physical Therapy, Occupational Therapy, Early Intervention, Suit Therapy (NeuroSuit and TheraSuit Method), Spider Cage Therapy, Universal Exercise Unit, Dynamic Movement Intervention (DMI), Intensive Gait Training with LiteGait, Robotic Gait Training with Trexo Robotics, Task Specific Electrical Stimulation (TASES), Vibration Therapy with Galileo, Autism Fitness and Sports for The Special Child. WINGS also provides seating assessments, equipment consultations and dynamic orthotic solutions such TheraTogs and Dynamic Movement Orthoses.

For more information, please visit

Website:

Job Type: Full-time

Pay: $1, $1,100.00 per month

Work Location: In person

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