Studio Maintenance cum Front Desk

2 days ago


Singapore Jal Yoga International Pte Ltd Full time $25,000 - $35,000 per year

Job Description

Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Malaysia, Indonesia, Dubai and Philippines. We are seeking a personable and detail-oriented Front Desk Associate to join our team. As a key member of our Customer Care Team, you will be the first point of contact for our clients

Key Responsibilities:

Greet clients with warmth and professionalism upon arrival 

Answer phone calls, emails, and walk-in inquiries regarding class schedules, pricing, membership packages, and general studio information

Assist members with class sign-ups, check-ins, and cancellations using the Mindbody system.

Ensure all classes are running smoothly by monitoring attendance and resolving any booking conflicts

Assist Teachers with their Personal Training bookings and assigning rooms to avoid any clashes

Administratives & Membership Retention:

Sending Personalised Welcome Message after ensuring the Profile Completeness is done

Share important policies: booking, waitlist, suspension, transfer, late cancellation and no show etc

Engage and build rapport to gather early feedback and provide supportOffer Jal Care kit for medical suspension

Track and prepare Birthday Cards

Maintain existing trackers using Google Sheets

Keep track of supplies and notify the manager when inventory levels are low

Job Requirements

Requirements:

  • Strong communication and interpersonal skills.
  • A passion for helping others and a commitment to providing outstanding customer service
  • Ability to multitask and handle a fast-paced environment
  • Reliable and punctual, with a strong work ethic.
  • Able to handle toilet/shower hygiene as part of studio maintenance
  • Able to do mats Sanitising and studio upkeep. Free from dust and hair on the floor

  • Weekdays Mon - Fri 4.30pm - 9.30pm

  • Weekends 8am - 5.30pm. Must be able to commit on PH
  • 4-6 days work commitment incl 1 weekend

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