
IT Support Engineer
6 days ago
Shift Timing: 7:00 PM to 7:00 AM (Thursday to Saturday, Alternate Wednesdays)
This role provides application-level support in a manufacturing environment, with requirement of night shift operations. The ideal candidate will have experience in IT helpdesk support, MES system troubleshooting, and basic SQL/database querying.
Key Responsibilities
- Provide full IT helpdesk and end-user support during shift hours; remote assistance may be required.
- Monitor and respond to issues via Ingrasys ticketing system related to SFC/WMS and other manufacturing systems, following SOPs.
- Extract system transaction data using basic SQL queries.
- Monitor network/server health and support production/tester networks; escalate issues as needed.
- Conduct internal IT audits and training to ensure compliance with factory IT policies.
- Coordinate onboarding/offboarding processes.
- Handle IT asset procurement, installation, configuration, license renewals, and account management.
- Maintain internal knowledge base and assist in root cause analysis for recurring issues.
- Troubleshoot system/application faults and resolve hardware/software problems.
Requirements
- Diploma or Degree in Computer Science, IT, or related field.
- Minimum 1 year of IT helpdesk experience with basic SQL skills.
- Strong analytical and troubleshooting abilities.
- Basic understanding of networking (TCP/IP) and Wintel system administration.
- Exposure to MES/WMS systems is a plus.
Interested candidate who wish to apply for the advertised position, please click on "Apply Now".
We regret that only shortlisted candidates will be notified.
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