Desktop Support Engineer L1
2 weeks ago
**JOB DESCRIPTION**
**Summary**:
- Basics Level-1 requirements.
- (About 2 years of working experience in End user support, Min Diploma in Computers) Windows 10 and Office 365, Install, Configure, Troubleshoot, Dell Notebooks, Printers, Peripherals And understand Cloud Technology.Network:
- Underhand Various Networks and troubleshoot networking issues.
- End User: User data back and restore.
- Password securities.ITIL: ITIL Course done, understand incident management.Vendor interaction:
- Troubleshooting and escalation.Ticketing:
- Able to record incidents details and resolution into Excel file.Multi culture:
- Able to deal with users in APAC region.Interpersonal : A Fast learner.
**Details as below**:
- Able to Install Windows 10 OS.
- Basic OS setup for Notebooks.
- Understand windows various version.
- Able to join machine to domain.
- Check system properties identifies issue.
- Install Application like Office 365, Teams, One drive, Adobe And couple of third party as and when required. Install / updates
- Hardware drivers Install Printer drivers.
- Change printer cartages basic trouble shooting.
- Able to Disconnect all cables properly and reconnect with Desktops / Notebooks / Printers.
- And troubleshoot any connections issues like lose connection or hardware issues.
**Salary**: $2,300.00 - $2,800.00 per month
Schedule:
- Monday to Friday
**Experience**:
- Desktop support: 3 years (preferred)
Work Location: In person
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