Manager / Senior Manager, Service Delivery

1 week ago

NCSNational Council of Social Service HQ, Singapore NCS National Council of Social Service Full time $80,000 - $120,000 per year

[What the role is]

Oversee the development, implementation and growth of effective social services, data systems and initiatives that meet service users' needs efficiently across subsector(s).

[What you will be working on]

Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity. Key responsibilities include:

Oversee Service Strategy Implementation

  • Analyse landscape and engage stakeholders to understand national strategies and identify critical and emerging needs and gaps

  • Partner with social service agencies (SSAs), government agencies and stakeholders to develop and implement strategies to meet such needs and gaps

  • Engage with internal and external stakeholders to ensure alignment with objectives

  • Drive collaborations to develop innovative solutions

Programme Management and Evaluation

  • Oversee assessments of funding proposals for new programmes

  • Partner with service providers to grow person-centred, resource-efficient solutions

  • Set and monitor output, outcome and impact indicators

  • Perform budgetary operations (e.g., funding computation, disbursements) for programmes

  • Manage performance evaluation and community funding allocation

  • Train and guide officers in programme implementation

  • Collate and produce reports for key stakeholders

  • Systems Management and Data Analysis

  • Manage enhancements, maintenance and day-to-day operations systems for programme reporting and data collection

  • Work with government agencies to empower service users with information to find needed support

  • Enable real-time monitoring of key programme metrics and analyse programme data to identify trends, issues and gaps

Grant management

  • Manage operational policies, including grant design, eligibility and assessment criteria

  • Coordinate application and assessment phases, including conducting briefs and workshops

  • Manage funding disbursements, budget utilisation and proper accounting

  • Develop and maintain standard operating protocols, streamline processes and reduce administrative work

Support the Services Group and NCSS as and when required

[What we are looking for]

Personal Competencies:

  • Strong communication & interpersonal skills to work with multiple stakeholders

  • Able to work independently as well as collaboratively in a dynamic environment

  • Strong organisational skills with keen attention to details

  • Results-driven self-starter with proven ability to identify opportunities and drive projects to completion

Skills & Knowledge:

  • Relevant experience with social services, and/or with grant management.

  • Knowledge of public service grant management and funding practices will be an added advantage

We regret to inform that only shortlisted candidates will be notified.

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