Quality System Specialist

ABOUT US

Pacific Refreshments Pte Ltd (Coca-Cola Singapore) is a strategic concentrate manufacturing plant in Asia. We are an export facility, specializing in the manufacturing of concentrates and beverage bases, with a complex portfolio, supporting the ASEAN, South Pacific and Southwest Asia business units. We are on a journey of growth - having completed the construction and expansion of our site towards doubling our manufacturing capacity in recent years. We have also embarked on our digital transformation journey, striving to be the Lighthouse for the Consumer Products Supply (CPS) plants in Asia and to be a leader in digital transformation.

We champion a safety-first culture, dedicated to protecting our employees' well-being and fostering a secure workplace that values each individual.

Pacific Refreshments Pte Ltd is a winner of the '2020 HR Asia Best Companies to Work For' Award.

Based in Tuas, Singapore
(Transportation provided at 13 selected MRT locations across Singapore)

Please note that due to Singapore statutory regulations, we will be prioritizing applicants who have a current right to work in Singapore, and do not require Coca-Cola's sponsorship of a visa.

Company Benefits:

• 37.5 hour work week (additional hours is paid OT)
• Annual vouchers to buy Coca Cola products
• 18 days annual leave
• Medical coverage + Dental + Optical Benefits
• Medical & Dental coverage for self AND dependents
• 2 way transportation for both shift timings from 13 pick-up points island-wide
• 5 days work week
• 12 months contract

Integrated Management System Specialist

Position Overview

The Integrated Management System (IMS) is the plant's platform to ensure zero accidents, zero defects, meet food industry manufacturing/analytical processes requirements, and the best customer service for our bottling system.

The IMS framework comprising ISO 9001, OHSAS 18001, ISO 14001, ISO 22000, ISO 17025, SOX compliance, Halal Assurance, Supply Chain Excellence system elements and 9 key programs (i.e. Performance Management, IMCR, Management Review, Document Management and Record Keeping, Training, Problem Solving, Internal Audit, Live Positively, Corrective Preventive Action).

The IMS Specialist is part of the QA team. The position manages and maintains the Document Control Centre to ensure its overall effectiveness of the CPS Singapore Integrated Management System. This position works with the System stakeholders to provide guidance and status according to The Coca-Cola Company and international standards requirements. The position collects data on the effectiveness of each key programs, prepares trending for Management to review and alignment with the CPS Singapore objectives.

Responsibilities

1. Manage and maintain the Document Control Centre.

2. Update and maintain Master Control Documents.

3. Understand KORE requirements and update internal stakeholders as needed.
4. Coordinate documentation for 8 system elements and 9 key programs.
5. Manage approximately 150 SOPs, 200 Records formats, 200 Work Aids and 200 internal/external manuals.
6. Ensure all documents are standardized in accordance to prescribed templates.
7. Ensure document revision, format including grammar, spelling and codification is accurate before upload to EtQ.
8. Manage controlled document distribution in EtQ and hardcopies distribution in the plant.
9. Custodian of manuals (e.g. QC, SPC, Maintenance, Production, etc.).
10. Responsible for all training related to Documentation Control, EtQ, Good Document Practices, etc. for associates.
11. Maintain Training Database and training records of associates.
12. Serve as the Document Controller for QA Department by maintaining records of laboratory procedures, process and testing data.

Quality Systems Related Audits

• Support in the coordination and implementation of internal audits and external audits by certification bodies and regulatory bodies.
• Ensure plant is audit ready at all times.
• Lead and/or co-lead in internal audits according to audit program.
• Support in surveillance external audits programs.
• Support in Supplier Audits across CPS Asia QA DWT.

Support Corrective Action Preventive Action (CAPA) Program:

• Maintain CAPA Database.
• Monitor and generate status reports on the number of CAPAs log into the system. Follow-up with stakeholders on open/pending corrective/preventive actions.
• File Deviation/Suggestion Reports and its corresponding information.
• T-card (inter-department problem solving tools) collection and processing from a record point of view.

OE/IMS Meeting and Management Review

• Coordinate monthly OE/IMS meetings and half-yearly Management Review.
• Provide support in preparing monthly meetings (training materials, overheads, presentations, etc.)
• Prepare minutes of meetings and distribution. Track actions items and prepare status report.

Management Change Management Request process (for infra-structure, equipment/process) in a systematic approach (5%)

• Set-out the criteria to guide Change Management Request.
• Develop a software platform to raise request and to allow stakeholders to evaluate impact and approach change.
• Set-up monthly meeting to discuss change request for decision.
• Work with requestors on the change request progress.
• Evaluate the change request implemented and if it meet the desired outcome.

Requirements

• Bachelor's degree
• Minimum of 3 years experience in food/beverage or pharmaceutical multinational organization's quality control department/laboratory operations.
• Good Documentation Practices (GDP) experience is required.
• Quality systems (e.g. ISO 9001, and Halal certification experience are required.
• SAP knowledge would be highly advantageous