Experience Designer

Location: Singapore, Singapore

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we're driven by a mission to build a future we can all trust.

In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we're shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.

Overview:

Design Innovation has become essential drivers of user-centered transformation at Thales. To achieve seamless customer experiences and operational efficiency, we embed human-centered design methodologies into our approach to innovation.

The Design Center Singapore, established under the Innovation Hub in 2014, engages customers in collaborative design by leveraging Design Thinking and user-centric innovation. We explore uncharted innovation landscapes with customer end-users and partners, developing new disruptive concepts and business strategies grounded in compelling value propositions.  We aim to accelerate the adoption of human-centred methodologies, unlock strategic opportunities, and deliver impactful, future-ready solutions.

Responsibilities:

Experience Design & Research

• Conduct qualitative and quantitative research to understand customer needs, behaviors, and pain points.
• Map customer journeys, service blueprints, personas, and value propositions  to visualize end-to-end experiences, to guide project direction.
• Identify opportunities to enhance customer interactions and improve business processes using design thinking methodologies.
• Conduct user research, contextual inquiries, and ethnographic studies to gather actionable insights for improvements.
• Use systems thinking and strategic foresight to shape future models and customer experiences.

Prototyping, Wireframing & Visual Design

• Develop lo-fi to hi-fi wireframes, prototypes, and experience mockups to rapidly test and iterate ideas.
• Use visual storyboarding, sketches, and interactive prototypes to communicate concepts effectively.
• Work closely with UX/UI designers and product teams to ensure seamless digital and physical experience integration.
• Have a good grasp of visual design principles, including layout, hierarchy, and accessibility, to enhance service touchpoints.
• Leverage design tools (e.g., Figma, Adobe XD, Miro, Sketch) to create interactive flows and testable prototypes.

Service Innovation & Experience Design

• Co-create and prototype solutions with customers, internal teams, and stakeholders to validate concepts before full-scale implementation.
• Apply agile and iterative design approaches to refine experiences based on user feedback.
• Design efficient models and workflows that align with both business objectives and user needs.
• Collaborate with engineers, strategists, and UX designers to align experience design with broader innovation initiatives.
• Advocate for human-centered, inclusive, and sustainable design principles across the organization.

Creative Facilitation

• Prepare Design Thinking workshops and facilitate sessions and design sprints
• Support design-led transformation efforts, helping teams adopt experience design practices in their daily work.
• Conduct training sessions in Design Innovation

Requirements:

• 3+ years of experience in experience design, UX design, or design innovation.
• Strong research and facilitation skills, including user research, journey mapping, and usability testing.
• Experience with design thinking methodologies and familiarity with agile experimentation.
• Strong experience in wireframing, prototyping, and visual storytelling.
• Proficiency in design and prototyping tools (e.g., Figma, Adobe XD, Miro & Sketch).
• Ability to create interactive prototypes and communicate experience concepts clearly.
• Ability to work with cross-functional teams and translate insights into tangible service improvements.
• Experience in design innovation within complex industries such as defence, cybersecurity, aerospace, and public services (preferred).

Other Information:

• Working Location: Suntec City
• Working Hours: Monday - Friday, 9am - 6pm
• This position will start off on a 1-year contract, renewable/convertible based on business requirements.

At Thales, we're committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you'll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.