Admin Executive

2 weeks ago

Central Region, Singapore Firstcom Academy Pte. Ltd. Full time $30,000 - $60,000 per year

Position Overview:

As a Quality Assurance Executive, you will play a crucial role in maintaining the integrity and quality of our sales processes. Your primary responsibility will be to reach out to customers post-sale to ensure that each sale is legitimate and that customers meet the necessary prerequisites for our courses or services. This role demands a high level of attention to detail, excellent communication skills, and a commitment to customer satisfaction.

  • Working Location: 158 Kallang Way, #03-05 (Singapore,
  • Working Hours: Monday - Friday (9:00am - 6:00pm)

  • Salary Range: $3, $4,200.00

  • Position Type: Full-Time Permanent Position (Basic + Performance Bonuses + ALs + Medical and Dental Benefits)

Job Responsibilities:

  • Conduct outbound calls to customers & existing following sales transactions.
  • Verify the legitimacy of each sale and ascertain customer understanding and agreement to the terms of purchase.
  • Ensure that customers meet all prerequisites and qualifications for the courses or services purchased.
  • Accurately document customer interactions and verification outcomes.
  • Report any discrepancies or unusual patterns in sales transactions to the Sales Verification Manager.
  • Provide clear and concise information to customers regarding their purchase and any prerequisites required.
  • Address customer queries and concerns professionally, ensuring a high level of customer satisfaction.
  • Support enquiries from internal and external stakeholders.
  • Ensure compliance with company policies and procedures during the verification process.
  • Participate in quality assurance initiatives to improve the verification process and customer experience.
  • Work closely with the sales team to provide feedback on customer interactions and potential areas of improvement in the sales process.
  • Collaborate with other departments as necessary to resolve customer issues or discrepancies.

Requirements:

  • Candidate must possess at least "O" Level or equivalent.
  • Minimum one year of experience in customer service, telemarketing or related role.
  • Good communication and interpersonal skills with excellent command of written and spoken language
  • Proficient with MS Office

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