Customer Service Executive Freight forwarding

3 days ago

Fort Canning, Singapore The Supreme HR Advisory Pte Ltd Full time $3,200 - $3,500 per year

Indoor Sales Executive/ Customer Service (Freight forwarding)

5 days, 9am- 5.30pm

Address: Clemenceau Avenue, UE Square Singapore Fort Canning)

Salary: $3200 -$3500

Job scope:

  • Respond promptly and professionally to client inquiries, ensuring high service standards.
  • Liaise with overseas offices and agents to coordinate quotations, bookings and shipment execution.
  • Handle import/export enquiries and bookings across sea, air and land transport modes.
  • Activate shipments based on confirmed selling rates and cost structures.
  • Collaborate closely with sales personnel to ensure smooth handover and operational follow through.
  • Source and maintain competitive rates from hauliers, shipping lines, co -loaders, overseas agents and subcontractors.
  • Monitor sales performance and contribute to forecasting and pipeline tracking.
  • Develop and maintain strong, long-term relationships with customers and vendors.
  • Establish and manage client-specific standing orders or SOPs for recurring shipments.
  • Working closely with internal departments (Sales, Operations, Finance) and external partners to ensure seamless execution.
  • Check and verify incoming job-related invoices before submission to the Finance Department.
  • Uphold all company policies including compliance, regulatory requirements, HSSE&Q standards, and Code of Business Conduct.
  • Stay informed on industry trends, freight regulations, and market developments.
  • Participate in training and development programs to enhance product knowledge and sales skills.
  • Propose and implement process improvements to boost operational efficiency and customer

Requirements:

  • At least 3 years of relevant experience in the freight forwarding industry
  • Very good proficiency with Microsoft Office Tools (Word, Excel etc.)

Alvin Chua Ming Jing | R

The Supreme HR Advisory Pte Ltd | 14C727

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