Nurse Manager

Beecroft Animal Specialist Clinic is seeking a dedicated and experienced Nurse Manager to lead our veterinary nursing team. This role is crucial in ensuring exceptional patient care, efficient clinical operations, and strong team performance across departments.

You will report directly to the Chief Operating Officer (COO) and work in close collaboration with our Veterinarians and Specialists to ensure smooth day-to-day operations and high-quality service delivery. The Nurse Manager will also play a key role in balancing operational goals with compassionate, patient-focused care.

This position involves a dual responsibility:

• Leadership of the Emergency & Critical Care (ECC) nursing team
• Oversight and support of the nursing teams in other clinical departments

Key Responsibilities:

• Lead, supervise, and support the veterinary nursing team
• Coordinate patient care and nursing workflows across departments
• Maintain high standards of clinical care and operational efficiency
• Collaborate with the COO to improve operational processes
• Support recruitment, onboarding, and professional development of nursing staff

Job Description

Hospital Operations

• Oversee daily operations across all clinical departments, ensuring standardized workflows working together with the COO.
• Conduct annual operational audits to identify bottlenecks, aiming to reduce patient downtime through optimized scheduling.
• Implement time-management initiatives to minimize workflow interruptions, tracking improvement in operational smoothness quarterly.
• Maintain staff operational readiness through structured trainings on defined Standard Operating Procedures (SOP's).

ECC Service Management

• Maintain 24/7 ECC nurse availability, ensuring complete shift coverage with minimal gaps affecting patient care.
• Utilize data-driven shift planning to optimize emergency staffing, ensuring adequate resources during peak hours.
• Implement triage optimization techniques, leveraging digital platforms to improve emergency case prioritization.
• Track ECC performance using clinical KPIs, including patient outcome success rates and satisfaction metrics.
• Conduct regular ECC workflow analysis, streamlining patient intake processes for improved emergency response times.
• Introduce training modules for ECC nurses, focusing on rapid decision- making and high-pressure case handling.
• Establish real-time incident response teams, ensuring immediate intervention in critical cases.
• Standardize ECC reporting and documentation, ensuring smooth case transitions between departments.
• Foster collaboration between ECC staff and other hospital departments, ensuring seamless patient care integration.
• Benchmark ECC patient recovery rates against industry-leading veterinary hospitals, identifying areas for refinement.

Human Resource & Workforce Planning

• Implement mentorship and coaching initiatives for staff growth with nurse training across hospital.
• Champion diversity and inclusion in hiring and workplace practices
• Address staff grievances and resolve conflicts promptly and fairly working with the COO.
• Monitor and manage staff scheduling, attendance, and leave across the hospital to ensure adequate shift coverage with minimal gaps affecting patient care.
• Interact with Universities for internship and externship opportunities for nurses
• Manage and support Department Heads and attend interviews for nursing staff selection.
• Address disciplinary issues for timely action for clinical staff

Qualifications & Experience Needed:

• A degree or diploma in veterinary nursing or general nursing.
• Any advanced diplomas or specialized veterinary nursing certifications like Cert III or Cert IV
• At least 5 years of supervisory or managerial experience in veterinary nursing is preferred
• Expertise in patient care, staff management, and clinical operations with background in healthcare / hospital administration
• Ability to train and mentor nursing staff.
• Strong interpersonal and communication skills.
• Knowledge of veterinary healthcare protocols and compliance.

Work Schedule & Hours:

• 4 working days per week on a rotational basis
• 3 ECC clinical days: 7:00 AM to 7:00 PM (may include weekdays, weekends, and Public Holidays)
• 1 operational day: 9:00 AM to 6:00 PM (fixed schedule, focused on process improvement and admin tasks)