Customer Service Executive

2 weeks ago

Kaki Bukit, Singapore Amnet Technology Pte Ltd Full time

Job Responsibilities

  • To provide efficient and effective sales administration process flow and coordination to ensure highest customer satisfaction.
  • To support Account Managers in preparing Sale Quotations to customers' enquiries with an eye of detail and close follow up.
  • To response to customers' request on quotations and products information for new purchases requirements or renewals of licenses/maintenances.
  • To verify on prices before submitting to Purchaser to process Purchase Order.
  • To process Sales Orders for confirmed sales orders.
  • To response to Customer's request on delivery and co-ordinate with Operations team.
  • To escalate maintenance or support issues that has been reported by the Customers with Operations team.
  • To work closely with the Account Managers to meet sales performance goal.
  • To document all relevant data systematically.
  • To gather information and support Account Managers when there is a Tender requirement in liaison with Suppliers and Technical Solution Team.
  • To follow up on tender progress and updates.
  • To establish a good relationship with Customers to explore if there are any other opportunities apart from those products requested and expand the business opportunities to create more sales revenue.
  • To perform other administrative duties as assigned or other duties as deemed required by Company.

Job Requirements

  • Minimum 'O' Level with 2 to 3 years Customer Services' working experiences preferably in Information Technology or IT System Integrator industry.
  • Strong customer experience mindset, listening, understanding and responding to customers' needs.
  • Keen to learn and a team player.

Work Environment

  • Office environment
  • Work-life balance
  • Flexible working arrangement
  • Ongoing Training and Development Programs for Career Advancement
  • Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit

Customer Service Executive salary range : $2500 to $3000, with attractive monthly sales incentives and monthly mobile reimbursement claim max up to $50.

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