Service Operator

1 day ago

Central Region, Singapore Craig Road Property Holdings Pte. Ltd. Full time $20,000 - $40,000 per year

Under the general guidance of the Operator Manager or any other authorized by the management, serve as the main point of contact for all guest requests and needs. The Operator agent is responsible for answering all calls within three rings, recording guest's needs, and ensuring an appropriate resolution. The Operator agent must exhibit a professional, can do attitude while recognizing that customer satisfaction is of paramount importance.

How your day looks like?

  • Have knowledge of Hotel, hotel staff, and hotel services, including the hours of operation for all departments involved in and in the surrounding areas: has a thorough knowledge of guestrooms including: location, views, amenities, features, types, etc.
  • Able to give accurate directions and information regarding the immediate downtown and surrounding areas. Maintain and be familiar with a directory of information that contains, but is not limited to hotel and local information.
  • Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently, and accepting changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests and patrons.
  • Handle all guest comments, questions, complaints, requests and inquiries promptly and courteously, taking the necessary action steps and ensuring thorough follow through.
  • Receive all internal and external calls in accordance of company standards.
  • Telephone guests in accordance with their wake-up call requests, to prescribe standards, and to inform security of the guest does not answer their call.
  • Enter guest requests into guest tracking system and maintain guest profiles.
  • Correctly take and place room service orders, ensuring that the order is repeated back to the guest as per the procedure.
  • Undertake and complete any special projects, related tasks or reasonable requests when required by Management.
  • Familiarize yourself with the guests needs and requirements in order to ensure an efficient and friendly service.
  • Complete the required handover with the incoming shift.
  • Record all equipment faults in the logbook and report to supervisor.
  • Maintain and check telephone equipment daily, and report any necessary faults.

How do I deliver this?

  • Tell it like it is- Authentic, honest, you mean it, sincere, true.
  • Have fun and make friends - fun, energetic, whimsical, upbeat, "wink", casual.
  • I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
  • Play to win - Original, cutting edge, new, "outside the box"; open to new possibilities, different.
  • Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

  • Customer Relations Assistant, Slot Machine Operations

    1 day ago

    Central Region, Singapore SAFRA National Service Association Full time $30,000 - $40,000 per year

    Job PurposeThe Customer Relations Assistant is responsible for managing and ensuring the smooth operation of the Slot Machines Room, maintaining high standards of customer service, and adhering to all security protocols. This role involves handling cash transactions, ensuring compliance with internal auditing standards for ISO certification, and meeting...

  • Operation Supervisor

    1 day ago

    West Region, Singapore TMT QUICK SERVICE SOLUTION Full time $40,000 - $80,000 per year

    The operation supervisors oversee all restaurant operations to ensure that restaurants run smoothly. They train and supervise restaurant staff, ensure compliance with food health and safety regulations, and resolve customer complaints. The Service Supervisor is responsible for leading the team on each shift and ensuring that service standards, food hygiene...

  • Operation Manager

    1 day ago

    West Region, Singapore TMT QUICK SERVICE SOLUTION Full time $30,000 - $60,000 per year

    The F&B Operation Manager should have excellent leadership, organizational, and problem-solving skills to ensure smooth restaurant and bar operations. Strong communication, customer service, and team management abilities are essential. Proficiency in English is highly recommended for effective coordination.

  • Executive, Medical Service Operations

    2 weeks ago

    Central Region, Singapore ALLIED SEARCH PTE. LTD. Full time $80,000 - $120,000 per year

    Competitive Remuneration PackageAccessible working locationGood career exposure in healthcare settingsAs an Executive (Medical Service Operations) , you will be responsible for the following duties:Oversee Medical service operations to ensure optimal resource utilization and improved patient care outcomes.Manage the recruitment and onboarding of doctors,...

  • Operational Service Manager

    1 week ago

    Central Region, Singapore Private Advertiser Full time $13,200 - $144,000 per year

    Job Description :About Infosys: Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by...

  • Assistant Manager, Service Operations

    2 weeks ago

    Central Region, Singapore National University Hospital Full time $90,000 - $120,000 per year

    OverviewLead a team and work closely with stakeholders to manage assigned clinic(s). This role is responsible for the clinic's provision of quality service across the continuum of care, in compliance to regulations and hospital policies. In addition, this role is responsible for clinic growth which will focus on indicators such as volume and meeting...

  • Senior / Executive (Operations, Home Medical Service)

    2 weeks ago

    Central Region, Singapore ALLIED SEARCH PTE. LTD. Full time $80,000 - $120,000 per year

    Reputable Healthcare OrganizationCentral Working LocationCareer Opportunity for DevelopmentAs a Senior / Executive (Operations, Home Medical Services), you will be responsible for the following duties:Oversee the overall operations of the Home Medical service to ensure efficiency, quality care, and optimal utilization of resources.Coordinate the recruitment,...

  • Deputy Operations Manager, Social Care Services

    1 day ago

    Central Region, Singapore JOBSTUDIO PTE LTD Full time $80,000 - $120,000 per year

    What you'll be doingOversee daily operations of the Welfare Home, ensuring residents' safety, well-being, and proper care standardsEnsure compliance with statutory and regulatory frameworks, including MSF guidelines, PDPA, and hygiene standardsSupervise staff, manage duty rosters, and provide guidance, training, and performance appraisals to ensure service...

  • Customer Relations Officer

    5 days ago

    Central Region, Singapore SAFRA National Service Association Full time $30,000 - $40,000 per year

    Main / Key Responsibility(ies)Operations in slot machine rooms.Ensuring security measures are in place, regulations and house rules are adhered to.Responsible for internal and external audits.Meeting targets relating to slot machine revenue.Requirements:Minimum with Secondary School qualifications.Specializing in Customer Service or related experience would...

  • Senior/ Assistant Manager, Service and Operations

    2 weeks ago

    Central Region, Singapore National University Polyclinics Full time $60,000 - $120,000 per year

    As a Senior/ Assistant Manager in the Service and Operations department at National University Polyclinics, you will support the delivery of important healthcare building projects. Your role will involve planning, managing, and completing polyclinic construction and renovation works. You will focus on ensuring successful project outcomes and operational...