Manager, Retail

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore's Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities:

To develop and anchor Mandai as an attractive lifestyle destination through leasing and create a vibrant dining and retail landscape at public spaces in Mandai and optimise revenue streams for the organisation

Lease Management

Overview: Develop an effective Lease Management Plan to optimize sales, deliver service and operational excellence to ensure tenants viability.

1. Sales/ Revenue Growth/ Reporting

2. Monitor GTO submission, rentals and arrears payments from tenants. Work with Finance and Legal to issue reminder letters and legal letters respectively.

3. Prepare and analyse monthly reports of MWW tenants' GTO Sales Performance, and management reports and decks as required.
4. Analyse tenants' sales performance business sustainability and viability and evaluate requests for rental reprieve, as required.  To pay close attention to tenants with poor sales performance and flag them out to management if there are signs of premature termination.
5. Responsible in lease revenue/ CAPEX/ OPEX budgeting
6. Monitor submission of audited sales reports by tenants and ensure that they are submitted in a timely manner, failing which adequate chasers will have to be given. To handle adjustment of audited sales, as required.

7. Update tenants on large group bookings at BP and RFN on a fortnightly basis, to allow tenants to better plan inventories.

8. Marketing/ Promotions/ Quality Service

9. Onboard tenants onto Mandai's marketing campaigns, secure promotion mechanics/ discounts and marketing collaterals for uploading onto websites/ digital screens/ app etc

10. Partner with tenants to implement new initiatives and co-create marketing campaigns
11. Review and improve tenants' offerings

12. Build excellent landlord-tenant relationships through engagement

13. Operations

14. Manage day-to-day operations matters from circulars, event sales and feedback management, system/ SOP improvements, resolving store issues (technical/ non-technical)

15. Lease Renewal/ Premature Termination of Lease

16. Manage and negotiate lease renewals of existing leases

17. Handle tenants' requests for premature termination of lease, with advice received from Legal.

Place-Making

Overview: Develop a comprehensive Place-Making Strategy to place-make Mandai Wildlife West as a known vibrant public node and attract footfall into the area. Implement new initiatives with internal stakeholders to make MWW more welcoming through physical/ hardware improvements and software programming

1. Process

2. Develop leasing strategy, market/ prospect and lease new/ existing spaces

3. Set up sales and revenue monitoring and reporting flow

4. People

5. Work closely with the following groups of internal stakeholders:

Finance

• Ensure GTO submission from tenants to facilitate timely billing from Finance
• Monitor audited sales reports submission from tenants and adjustment of audited sales

Sales and Marketing/ Digital & Data/ Events & Programme

• Provide support to marketing campaigns via tenants' promotions
• Obtain information for communications to tenants
• Provide brief for team to assist in generating KVs for marketing purposes

Project Team

• Obtain and clarify plans, drawings, provisions, perspectives of the new spaces for the purpose of marketing to prospects

Legal

• Consult team for situations related to tenants' breaches of contract (eg. Rental arrears, premature termination of lease)

Job Requirements:

• Good Business Degree or the equivalent; relevant qualifications in Real Estate, Consultancy, Asset Management, Marketing or Business / Administration / Management related disciplines
• At least 7 years of experience in:
• managing contracts (e.g. lease documentation, pre-qualification & tender documentation, consultancy and fit-out services) and knowledge of F&B and retail businesses.
• retail planning & leasing, retail management, retail operations and business development.
• Strong negotiation skills are essential
• Strong strategic capabilities combined with good analytical skills
• Keen eye for details, driven, resourceful and assertive
• Good interpersonal, communication and stakeholder management skills
• Self-motivated, able to work independently and in a team, in a fast-paced environment.
• Good command of written and spoken English.
• Strong Microsoft Office knowledge, especially excel.