Retail Supervisor

5 days ago

Changi Airport, Singapore Shilla Travel Retail Pte Ltd Full time $40,000 - $80,000 per year

Please note that all positions must be applied for through the portal; applications sent via direct email will not be considered for shortlisting.

Manage all Frontline Staff assigned

  • Be a Leader to motivate and guide team members in becoming true Shilla Ambassadors
  • Assist Retail Manager / Senior Retail Manager on recruitment needs
  • Drive sales and work on sales initiatives to maximize sales potentials to achieve sales targets
  • Handle all employee disciplinary matters, provide counselling and enforce disciplinary actions
  • Ensure compliance of SOPs of selling standards, customer service quality and attitudes, grooming matters and adherence to all established operational policies and procedures
  • Handle rostering and manpower planning

Sales Reports and Targets

  • Prepare all required sales reports and forecasting for assigned terminal
  • Customer Service
  • Work closely with Customer Service Team to manage and resolve customer-related feedback

Store Management

  • Conduct stock take exercises, monitor stocks, manage inventory levels and replenishment
  • Ensure sufficient stocks of products and other requirement items
  • Work closely with related Departments to review Visual Merchandising and product display
  • Ensure all Incidents in store are duly reported and handled
  • Work with Security Team on STEB & LAGS regulations
  • Any other duties as per assigned

KEY REQUIREMENTS & COMPETENCIES

  • Minimum GCE 'O' Level
  • Prior experience in Cosmetic and Perfume sales in a Supervisory capacity, with passion in the industry
  • Experience in travel retail background preferred
  • Excellent communication and interpersonal skills
  • Strong customer service mentality, proactive and willing to learn attitude
  • Dependable Leader with the proven sales records
  • Bilingual, with the ability to speak third language an added advantage
  • Able to perform retail operational hours, including weekends and public holidays
  • Bilingual, with the ability to speak third language an added advantage

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