Barista/Service Executive

2 weeks ago

Singapore HATHAWAY PTE. LTD. Full time $40,000 - $60,000 per year

Barista/Service Executive

Overview:

The Barista/Service Executive ensures that all guests are happy and welcome during their visit by ensuring excellent service, communication, and product knowledge. The Barista/Service Executive assists with the running of the floor, the coffee bar, and ensures smooth operations. The Barista/Service Crew has a deep passion for coffees and service.

Duties & Responsibilities:

Operations:

  • Preparation of high quality coffees and beverages

  • Execute latte art

  • Calibration of equipment

  • Ensure every customer feels welcome to the place

  • Provide excellent and friendly service to customers

  • Ensure smooth and pleasant ordering experience

  • Ensure accurate and professional delivery of food and beverages

  • Ensure smooth and polite payment process

  • Assist with packing and delivery orders

  • Able to handle customer complaints and provide immediate customer recovery to retain customer satisfaction

  • Willing to go the extra mile for customers while gaining the respect and camaraderie of customers

  • Ensure cleanliness and high hygiene standards of all service areas and equipment

Requirements:

  • Excellent attitude and hardworking

  • Very passionate about coffees, service, and food

  • Motivated to want to delight and please all our different customers

  • Attentive to details and meticulous to ensure smooth operations with minimal errors

  • Good interpersonal skills so as to build good working relationships with colleagues and managers

  • Good problem-solving skills to ensure continued operations in the face of challenges

Benefits:

  • Annual Leave

  • $300 medical claims per year

  • Medical Hospitalisation/Work Injury Insurance

  • Staff meal provided

  • Bonus upon good performance

  • Yearly Increment upon good performance

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