
Barista/Service Executive
2 weeks ago
Barista/Service Executive
Overview:
The Barista/Service Executive ensures that all guests are happy and welcome during their visit by ensuring excellent service, communication, and product knowledge. The Barista/Service Executive assists with the running of the floor, the coffee bar, and ensures smooth operations. The Barista/Service Crew has a deep passion for coffees and service.
Duties & Responsibilities:
Operations:
Preparation of high quality coffees and beverages
Execute latte art
Calibration of equipment
Ensure every customer feels welcome to the place
Provide excellent and friendly service to customers
Ensure smooth and pleasant ordering experience
Ensure accurate and professional delivery of food and beverages
Ensure smooth and polite payment process
Assist with packing and delivery orders
Able to handle customer complaints and provide immediate customer recovery to retain customer satisfaction
Willing to go the extra mile for customers while gaining the respect and camaraderie of customers
Ensure cleanliness and high hygiene standards of all service areas and equipment
Requirements:
Excellent attitude and hardworking
Very passionate about coffees, service, and food
Motivated to want to delight and please all our different customers
Attentive to details and meticulous to ensure smooth operations with minimal errors
Good interpersonal skills so as to build good working relationships with colleagues and managers
Good problem-solving skills to ensure continued operations in the face of challenges
Benefits:
Annual Leave
$300 medical claims per year
Medical Hospitalisation/Work Injury Insurance
Staff meal provided
Bonus upon good performance
Yearly Increment upon good performance
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