Barista/service Executive

1 week ago


Singapore HATHAWAY PTE. LTD. Full time

**Barista/Service Executive**

**Overview**:
The Barista/Service Executive ensures that all guests are happy and welcome during their visit by ensuring excellent service, communication, and product knowledge. The Barista/Service Executive assists with the running of the floor, the coffee bar, and ensures smooth operations. The Barista/Service Crew has a deep passion for coffees and service.

**Duties & Responsibilities**:
Operations:

- Preparation of high quality coffees and beverages
- Execute latte art
- Calibration of equipment
- Ensure every customer feels welcome to the place
- Provide excellent and friendly service to customers
- Ensure smooth and pleasant ordering experience
- Ensure accurate and professional delivery of food and beverages
- Ensure smooth and polite payment process
- Assist with packing and delivery orders
- Able to handle customer complaints and provide immediate customer recovery to retain customer satisfaction
- Willing to go the extra mile for customers while gaining the respect and camaraderie of customers
- Ensure cleanliness and high hygiene standards of all service areas and equipment

**Requirements**:

- Excellent attitude and hardworking
- Very passionate about coffees, service, and food
- Motivated to want to delight and please all our different customers
- Attentive to details and meticulous to ensure smooth operations with mínimal errors
- Good interpersonal skills so as to build good working relationships with colleagues and managers
- Good problem-solving skills to ensure continued operations in the face of challenges

**Benefits**:

- Annual Leave
- $300 medical claims per year
- Medical Hospitalisation/Work Injury Insurance
- Staff meal provided
- Bonus upon good performance
- Yearly Increment upon good performance



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