Operations Manager
4 days ago
This position requires the selected applicant to work after midnight. Normal business hours for the outlets are from 5pm to 3am or 4am.
Job Responsibilities:
Achieving Sales Targets
- Ensure that revenue targets are planned and achieved at all times
- Motivating outlets/ staff to exceed targets
- Ensure sales is maximised at all times with great customer service
- Cost management and control to be within the company guidelines as a percentage of sales revenue
Human Resource
- Support in local recruitment and selection for efficient restaurant human resources. This should include but not be limited to: Staff recruitment and selection, training, performance management & disciplinary/dismissal issues as required.
- Maintain cohesiveness of the team to maximise positive teamwork efforts
Operational responsibilities
- SOP development for service & review (opening, closing etc.)
- Timely management updates – Monthly performance, sales & trend analysis, and recommendations
- Resource management & maximisation - staff costs reduction and maintain within targets
- Set up audit controls – inventory and restaurant security
- Ensure that proper security procedures are in place to protect employees, customers and company assets
Service Operations
- Improve average Yield per Customer
- Responsible for ensuring consistent high quality of service
- Co-ordinate Training programme - service quality, menu
- Staff briefings – daily and & monthly (with management team)
Property & Equipment Management
- General maintenance – to ensure that properties are managed properly and always in good condition
- Equipment maintenance - ensure equipment is adequate for operational needs, is in good working order and fit for its purpose.
Customer service
- Ensure consistently high quality of customer service in all areas
- Respond to complaints, taking appropriate actions to turn dissatisfied guests into return guests
- Investigate and resolve complaints concerning food quality and service
Basic Marketing
- Activate social media platforms
- Respond in a timely manner (daily checks) on emails and social media platforms
- Ensure websites are updated at all times
- Regular messaging and posting on social media platforms
Events & Promotions
- Engage in local branch promotional activities with customers and media as required
- Assist, advise and manage event operations as and when required
SINGAPOREAN ONLY
Please send your resume directly to OR contact
Job Types: Full-time, Permanent
Pay: Up to $7,500.00 per month
Work Location: In person
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