Operations Manager

3 days ago


Tiong Bahru, Singapore one Levelup Pte Ltd Full time $40,000 per year

Responsibilities:

Operational Management

  • Oversee daily operations of the arcade bar, including gaming areas, bar service, and food service (if applicable).
  • Manage back-end operations

Staff Management

  • Recruit, train, and supervise staff, including bartenders and servers
  • Create staff schedules to ensure adequate coverage during peak hours and events.
  • Conduct performance evaluations and provide feedback or coaching to improve team performance.
  • Foster a positive work environment and resolve any employee conflicts or issues.

Customer Experience

  • Ensure a high level of customer satisfaction by maintaining a clean, safe, and enjoyable environment.
  • Address customer complaints or concerns promptly and professionally.
  • Monitor customer feedback (in-person, online reviews, surveys) and implement improvements as needed.
  • Organize and promote special events, tournaments, or themed nights to enhance customer engagement.

Financial Management

  • Manage cash handling procedures and ensure accurate reporting of daily sales

Compliance and Safety

  • Ensure compliance with local regulations, including alcohol licensing and health codes.
  • Maintain a safe environment by enforcing safety protocols and conducting regular inspections.
  • Train staff on emergency procedures, such as fire safety or handling difficult customers.

Administrative Duties

  • Maintain accurate records of sales, inventory, and ordering in of stocks
  • Able to understand and do month-end inventory (Excel)

Key Skills and Qualifications

  • Strong leadership and team management skills.
  • Excellent communication and customer service abilities.
  • Knowledge of bar operations and food service.
  • Problem-solving and decision-making capabilities.
  • Ability to work in a fast-paced, high-energy environment.

This role requires a balance of business acumen, customer focus, and operational expertise to ensure the arcade bar runs efficiently and delivers a memorable experience for guests.

  • Ensure all equipment (arcade games, POS systems, etc.) is functioning properly and schedule maintenance or repairs as needed.
  • Manage inventory levels for gaming tokens, prizes, food, beverages, and bar supplies.
  • Implement and enforce standard operating procedures (SOPs) to maintain consistency and efficiency.

Job Type: Full-time

Pay: $3, $4,000.00 per month

Benefits:

  • Additional leave
  • Employee discount
  • Food provided
  • Professional development

Work Location: In person


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