
Internal & Customer Quality Engineer
3 days ago
Job responsibilities
Internal Quality
- Develop, implement, and maintain quality control procedures, standards, and specifications
- Conduct internal audits, process checks, and root cause analysis to ensure compliance with quality management systems (ISO/IATF or equivalent)
- Monitor production processes, identify quality risks, and recommend corrective and preventive actions
- Work closely with engineering and production teams to resolve quality issues and support process improvements
- Maintain quality records, inspection reports, and non-conformance documentation.
Customer Quality
- Serve as the primary contact for customer quality issues, complaints, and audits
- Investigate customer-reported issues, coordinate root cause analysis, and implement corrective actions using problem-solving tools (e.g., 8D, 5 Why, Fishbone)
- Prepare and submit quality reports (PPAP, FAIR, CAPA, etc.) to customers as required
- Ensure customer requirements are translated into internal processes and quality standards
- Support customer visits, audits, and quality reviews
Job requirements
- Bachelor's degree in Engineering (Mechanical, Electrical, Industrial) or equivalent
- Minimum 2–3 years of experience in Quality Engineering or similar role
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