Field Service Engineer

2 weeks ago

NorthEast Region, Singapore Akribis Systems Pte Ltd Full time $80,000 - $120,000 per year

Job Description

  • To support on-site operation of automated assembly lines when needed.
  • Perform equipment preventive maintenance.
  • Troubleshoot and resolve equipment related issues, including diagnosing faults and implementing corrective actions.
  • Provide technical support and training to customers.
  • Ensure optimal performance of equipment.
  • Collect data to improve manufacturing efficiency.
  • Perform on-site installation and commissioning of new equipment.
  • Perform FAT and SAT for equipment buy-off.
  • Generate field service reports.
  • Adhere to site safety protocols and guidelines at all times.
  • Address customer inquiries in a timely and professional manner and maintain strong customer relationships.
  • Performs other related duties as assigned.

Requirements

  • Bachelor's Degree in any of the following disciplines is welcome: Mechanical Engineering/Mechatronic Engineering/Automation Engineering.
  • Experience with automation is an advantage.
  • Able to cope with dynamics and high pace environment.
  • Proactive, detail-oriented and excellent problem-solving and analytical skills.
  • Proficient in hands on work.
  • Ability to travel as needed.
  • Able to travel to US / having US Visa is an advantage.

Technical Skills:

  • Strong understanding on equipment setup, installation and operation, including electrical debug and precision mechanical alignment.
  • Ability to interpret 2D / 3D Mechanical and Electrical drawing.
  • Proficient in hands on work and familiar with the use of hand tools, dial gauge, torque tool, multimeter, etc.
  • Knowledge of PLC, vision inspection (Keyence, Omron, Gocator) and motion control are highly advantageous.

Customer Management Skills:

  • Demonstrate excellent interpersonal and customer service skills, with a proactive approach to resolving customer needs and ensuring satisfaction.

Communication Skills:

  • Excellent verbal and written communication skills to interact effectively with cross-functional teams and customers.

Attributes:

  • Customer-oriented and focused on finding technical solutions.
  • Responsible, with a positive attitude and excitement to be part of a team.
  • Takes initiative to solve problems and complete tasks.
  • Organized and proactive to anticipate client's needs.

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