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Regional Medical Operations

2 weeks ago

Novena, Singapore DKSH Full time $120,000 - $200,000 per year

Location:
Novena Square, SG, SG

Global Business Unit: HEC

Job Function: Regulatory Services

Requisition Number: 193088

Description:

Job Summary

The Regional Medical Operations & Excellence Lead based in Singapore plays a critical role in enabling and optimizing the execution of medical strategies across the region, with a strong focus on patient-centricity, operational efficiency, and stakeholder value. This role is responsible for building medical capabilities, driving digital transformation, enhancing cross-functional collaboration, and embedding insight-driven approaches that maximize scientific and strategic impact. Ultimately, the position ensures better patient outcomes and a stronger partner experience.

Key Responsibilities

Strategic Enablement

  • Partner with regional and country medical leaders to ensure effective execution of medical strategies.
  • Translate strategic objectives into actionable operational plans adapted to diverse healthcare environments.

Medical Capabilities & Training

  • Assess core capability needs and design structured training programs for field and office-based medical teams.
  • Develop training that encompasses technical expertise, patient pathways, healthcare system dynamics, and burden of disease.
  • Lead rollout of digital and blended learning solutions; foster knowledge exchange and best-practice sharing across markets.

Digital Education Strategy

  • Drive the design and execution of a comprehensive digital medical education strategy for internal (e.g., MSLs) and external (e.g., HCPs) stakeholders.
  • Oversee digital platforms and content development, ensuring initiatives enable clinicians to make better-informed decisions.

Operations & Governance

  • Ensure operational excellence through SOPs, KPIs, budget management, and efficient workflows.
  • Implement compliant processes that free up medical teams for value-added patient and HCP activities.
  • Maintain alignment with legal, compliance, and regulatory partners.

Systems & Digital Tools

  • Champion the use and optimization of medical CRM systems, insight management tools, and digital enablement platforms.
  • Drive adoption and continuous improvement of digital tools to enable data-driven decisions and strategic agility.

Insight & Engagement Excellence

  • Build robust frameworks for insight capture, analysis, and strategy refinement.
  • Equip medical teams with tools that enhance KOL engagement and scientific impact.

Cross-functional Collaboration

  • Act as a strategic bridge between medical affairs, commercial, compliance, regulatory, and market access functions.
  • Support integrated planning processes that align medical and commercial objectives while ensuring compliance.

Continuous Improvement

  • Establish mechanisms to benchmark and track medical performance across the region.
  • Identify opportunities for innovation in processes, systems, and structures.
  • Foster a culture of continuous learning, curiosity, and scientific excellence.
Functional Skills and Knowledge
  • Strong understanding of medical affairs strategy, scientific engagement, and compliance standards.
  • Proven experience implementing digital tools and driving field medical excellence.
  • Demonstrated ability to translate insights into patient- and HCP-focused strategies.
  • Expertise in capability building, project management, and cross-functional collaboration.
  • Data-driven mindset with a strong focus on continuous improvement and innovation.
Education & Experience
  • Advanced degree in life sciences (MD, PharmD, PhD, or equivalent) strongly preferred.
  • 8+ years of experience in medical affairs or medical operations within the pharmaceutical/biotech industry.
  • Regional or cross-country experience in a matrix organization strongly preferred.

Requisition Number: 193088

Job Function: Regulatory Services