Executive (Front Office)

9 hours ago

National University Of Singapore National University of Singapore Full time $40,000 - $80,000 per year

Company description:

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

Job description:

Job Description

Guest Services & Operations

⦁ Manage daily front desk operations, including guest registration, room allocation, and check-in/check-out procedures.

⦁ Handle guest inquiries, feedback, and complaints professionally and promptly.

⦁ Perform cashiering duties including billing, posting, refunds, and payment reconciliation.

⦁ Operate mobile, kiosk, and digital guest communication systems independently.

⦁ Provide concierge assistance such as transport, luggage handling, and local information.

⦁ Ensure the lobby and front desk areas are always presentable and guest-ready.

Team Support & Development

⦁ Work collaboratively with Senior Executives and other team members to ensure efficient shift operations.

⦁ Participate actively in daily briefings, sharing feedback and observations.

⦁ Support training of new hires by demonstrating service standards and proper front office procedures.

Administrative & Financial Duties

⦁ Tabulate and submit end-of-shift reports accurately.

⦁ Handle guest folios, posting accuracy, and cash balancing.

⦁ Maintain records and ensure confidentiality of guest data.

⦁ Assist in inventory control of front office supplies.

Collaboration & Communication

⦁ Coordinate closely with Housekeeping, Engineering, and Security to ensure timely resolution of guest requests.

⦁ Communicate effectively with team members to ensure smooth handovers between shifts.

⦁ Escalate unresolved issues to Senior Executives or the Assistant Manager as appropriate.

Safety & Crisis Management

⦁ Be familiar with emergency procedures and assist in carrying them out when necessary.

⦁ Report any safety, maintenance, or security concerns immediately.

⦁ Support guest and staff safety through awareness and adherence to hotel protocols.

Qualifications

Education and Experience

⦁ Diploma in Hospitality, Tourism, or related field preferred.

⦁ Prior customer service/front office experience will be relevant.

⦁ Knowledge of front office systems such as StarRez preferred.

⦁ Strong interpersonal and communication skills.

⦁ Flexible to work shifts, weekends, and public holidays.

Skills and Abilities

⦁ Excellent guest service and problem-solving skills.

⦁ Basic computer proficiency and attention to detail.

⦁ Team player with positive attitude and initiative.

⦁ Ability to multitask and remain professional under pressure.

⦁ Accuracy in cashiering and administrative duties.

Key Competencies

⦁ Service-oriented mindset and commitment to guest satisfaction.

⦁ Team cooperation and accountability.

⦁ Adaptability in a dynamic pre-opening environment.

⦁ Consistency and reliability in daily operations.

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department : Campus Life

Employee Referral Eligible: Yes

Job requisition ID : 30890

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