Front Office Executive

7 hours ago

Singapore YOUNG WOMEN'S CHRISTIAN ASSOCIATION OF SINGAPORE Full time

YWCA Fort Canning is a beautiful accommodation of 175 spacious rooms. Nested beside the lush surroundings of Fort Canning Park, it offers a discreet sanctuary of calm in the vibrant city. As you step into this quiet retreat, you enter into a world filled with warmth and serenity.

Our Front Office is a team of caring and service orientated professionals who are committed to provide exceptional experience for all our customers. We are looking for dynamic persons to join the team and contribute to our service offering.

**Key Role**

The Front Office Executive works under leadership and managerial roles of Front Office function in accordance with the service standards. He/She must be a friendly and outgoing individual and possess excellent communication and problem-solving skills. He/she can work well under pressure in a fast-paced environment and is able to interact with culturally diverse guests. He/She is also required to mentor, guide the junior team members. In the absence of the Front Office Manager and duty managers, he/she is responsible for the smooth and efficient operations of the Front Office.

**Key Responsibilities:
**(i) Manage Front Office Operations**
- Coordinate daily front office activities to ensure operational efficiency.
- Build rapport with guests to enhance service experience
- Maintain accurate room status information
- Responsible for the assignment and blocking of rooms for arrival guests, particularly VIPs guests and Groups.
- Responsible for the preparation of all the necessary materials, Registration Card, Welcome Folder, Fruit Basket, Cake, Key and etc. prior to VIPs guest arrival.
- Work closely with fellow colleagues in Reservations and Sales Departments on all VIPs reservations.Ensure that all reservations and cancellation are processed efficiently.

**(ii) Drive Service and Operational excellence**
- Deal with guest requests to ensure a comfortable and pleasant stay.
- Assist in guests/customers complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
- Keep up to date with room prices and special offers in order to provide accurate information to guests.Report any maintenance, breakage or cleanliness matters to the relevant Manager.

**(iii) Manage Operational Risks**
- Monitor team's compliance with data protection regulation and organisational security procedures for guest registration and credit and cash transactions.Adhere to all fire safety procedures and to assist in the evacuation process.

**(iv) Team Management**
- Conduct on-the-job training and provide guidance to Guest Relations Officers.
- Identify training needs and implement training plans to enhance team capabilities.
- Monitor team performance and provide feedback for improvement.

**Key Requirements**:

- Diploma in Hospitality Management
- Minimum 2 years of relevant experience in front desk service
- Good working knowledge of OPERA system would be an advantage
- Works on shifts including weekends and public holidays
- Good communications and written skills
- A team player with multi-tasking skill
- Good interpersonal and problem-solving skills
- Strong customer experience managementEnjoy meeting people and has a friendly personality

We emphasize on a work culture of service, commitment, compassion, respect and team work and developing each individual to his/her fullest potentials. You can look forward to a stable and exciting career with us that is rewarding, meaningful and enjoyable.

  • Front Desk Executive

    7 hours ago

    Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time

    **Job Summary**: The Front Desk Executive is the face of the organization, responsible for creating a welcoming atmosphere and providing top-tier service to visitors, clients, and employees. This role involves managing front office operations, handling administrative support, and ensuring smooth day-to-day communication within the office. **Key...

  • Front Office Executive

    1 week ago

    Singapore HOTEL ROYAL LIMITED Full time

    JOB SCOPE The Front Office Executive will assist the Front Office Manager to ensure the smooth operations of the Front Office Department. The Front Office Executive is fully responsible to provide efficient and effective guest services to all hotel guests and walk in customers at all times. Assist in ensuring that the guests are attended to at all times...

  • Front Office Executive

    2 weeks ago

    Singapore GRAND IMPERIAL HOTEL PTE. LIMITED Full time

    A Front Office Executive ensures that our Guests receive an exceptional experience from check-in through check-out. **What will I be doing? As a Front Office Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the...

  • Front Office Executive

    1 week ago

    Singapore VIVA VENTURES SO GROUP PTE. LTD. Full time

    This posting is for the role of Income Auditor for a 134 room luxury boutique hotel located in the heart of Singapore's financial district. **Role Summary** Reporting to the Front Office Manager, the Front Office Executive should strive to provide and inspire incredible guest service that creates truly memorable experiences for our...

  • Front Office Executive

    7 days ago

    Singapore Civil Service Club Full time $20,000 - $24,000 per year

    CompanyCivil Service ClubDesignationFront Office Executive (Clubhouse Executive)Date Listed13 Oct 2025Job TypeEntry Level / Junior ExecutivePart/TempJob PeriodImmediate Start, PermanentProfessionCustomer Service / CommunicationsIndustryArts / Entertainment / RecreationLocation NameNetheravon Road, Civil Service Club @ Changi, SingaporeAddress2 Netheravon Rd,...

  • Islandwide, SG

    6 days ago

    Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time

    Roles & Responsibilities Job Summary: The Front Desk Executive is the face of the organization, responsible for creating a welcoming atmosphere and providing top-tier service to visitors, clients, and employees. This role involves managing front office operations, providing product/services information and resolve any emerging problems that our customer...

  • Islandwide, SG

    6 days ago

    Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time

    Roles & Responsibilities Job Summary: The Front Desk Executive is the face of the organization, responsible for creating a welcoming atmosphere and providing top-tier service to visitors, clients, and employees. This role involves managing front office operations, handling administrative support, and ensuring smooth day-to-day communication within the...

  • Front Office Executive

    1 week ago

    Singapore AMRISE HOTEL DICKSON PTE. LTD. Full time

    **Job Title: Front Office Executive ($2000 to $2500) **Job Purpose**: The Front Office Executive is responsible for delivering exceptional customer service to hotel guests by managing check-in and check-out processes, handling reservations, and addressing guest inquiries. This role requires maintaining a professional and welcoming environment at the front...

  • Front Office Executive

    1 week ago

    Singapore AMRISE HOTEL PTE LTD Full time

    **Job Title: Front Office Executive ($2000 to $2500)** **Job Location: Bugis **Job Purpose**: The Front Office Executive is responsible for delivering exceptional customer service to hotel guests by managing check-in and check-out processes, handling reservations, and addressing guest inquiries. This role requires maintaining a professional and welcoming...

  • Front Office Executive

    2 weeks ago

    Singapore CU LINES PTE. LTD. Full time $40,000 - $60,000 per year

    Role Summary: Champion of First Impressions & Workplace ExcellenceAt CU Lines, we believe that every interaction — from the front desk to the boardroom — shapes our corporate identity and culture. As a Front Office Executive , you will go beyond traditional receptionist duties by curating a premium office experience that enhances our brand, supports...