Retail Manager
2 days ago
Working Summary:
- 5 days including weekends
3 shifts (based on roster):
6:50am - 4:35pm
- 10am - 7:45pm
- 1:15pm – 11pm
- Location: Changi Airport
Job Description:
- Lead and manage 30–50 staff in daily store operations across terminals, ensuring sales, service, security, and SOP compliance.
- Conduct daily store visits and audits to drive operational efficiency and improvements.
- Develop, update, and enforce SOPs through regular internal audits and best practice adoption.
- Handle customer inquiries, feedback, and complaints with effective service recovery.
- Plan, implement, and conduct staff training, onboarding, and competency assessments.
- Manage staff rosters, leave administration, and overall resource optimization.
- Oversee daily sales reconciliation, reporting, and conduct spot checks on cash handling.
- Maintain strong relationships with clients, airport partners, and support management directives.
Requirements:
- Minimum 5 years of supervisory experience in airport terminal operations.
- Able to work on Shift Duty.
Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.
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Kellyn Lim Cheng Yen
Registration Number: R
AlwaysHired Pte Ltd
EA License No: 24C2293
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