Retail Manager

21 hours ago

East Region, Singapore AlwaysHired Pte. Ltd. Full time $80,000 - $120,000 per year

Working Summary:

  • 5 days including weekends

  • 3 shifts (based on roster):

  • 6:50am - 4:35pm

  • 10am - 7:45pm
  • 1:15pm – 11pm
  • Location: Changi Airport

Job Description:

  • Lead and manage 30–50 staff in daily store operations across terminals, ensuring sales, service, security, and SOP compliance.
  • Conduct daily store visits and audits to drive operational efficiency and improvements.
  • Develop, update, and enforce SOPs through regular internal audits and best practice adoption.
  • Handle customer inquiries, feedback, and complaints with effective service recovery.
  • Plan, implement, and conduct staff training, onboarding, and competency assessments.
  • Manage staff rosters, leave administration, and overall resource optimization.
  • Oversee daily sales reconciliation, reporting, and conduct spot checks on cash handling.
  • Maintain strong relationships with clients, airport partners, and support management directives.

Requirements:

  • Minimum 5 years of supervisory experience in airport terminal operations.
  • Able to work on Shift Duty.

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at

Kellyn Lim Cheng Yen

Registration Number: R

AlwaysHired Pte Ltd

EA License No: 24C2293

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