IT Manager

The Naumi Group is a global hospitality entity overseeing Naumi Hotels and managing property assets. Known for their vivid and luxurious boutique hotels, Naumi Hotels offers personalized luxury experiences and prime localities. The group's ethos promotes creativity and individuality among its team members, ensuring a unique and family-like work environment.

We are seeking for a key role to facilitate IT support services for our portfolio of Hotels and offices.

PRINCIPAL AREAS OF RESPONSIBILITY

• Providing end-user support for all PC based hardware, applications, and services.
• End-user support and training for hardware and software.
• Training end users on suite of applications (Office 365 capabilities; Teams, OneDrive, Outlook etc)
• New user setup and orientation.
• Installation and configuring workstations, software, communication services, network printing etc.
• Maintain and provide support and troubleshooting.
• Maintain relationships with partner IT providers as directed by reporting manager.
• Troubleshoot OS, network, firewall and storage related issues.
• Ensure properties are supported with maintained computer systems that support operational requirements.

• Provide technical support for property systems, including but not limited to:

• Administrative/Hotel Network and Servers.

• Workstations and Printers
• Telecommunications Systems including management telephone carriers

• Property Software (e.g., PMS, RMS, CRM etc.).

• Perform system administration and maintenance tasks including Data protection/backup and disaster recovery sites.

• Vulnerability Management: Management of software maintenance/updates (window, etc.). Management of virus protection and end point protection.
• General network and user administration tasks.
• Creating and updating detailed documentation on all property systems for each respective site.
• Liaising and collaborating on IT related projects, including property renovations/refurbishments, etc.
• Handle other system administration tasks and/or special projects as directed by the Group Director of IT & Projects or Group COO.
• Communicate and collaborate with the business regarding operational change, policy and process updates on IT matters.
• Look for and implement innovation and continuous improvement activity in IT
• Promote the services that can be provided by the IT department and ensure effective operational relationships are maintained with other departments.
• Actively participate in training and professional development opportunities

Office 365 and SharePoint administration:

• Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability.
• Administration, support, and configuration of MS O365 for staff
• Maintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items)
• Maintenance, and sustainment of additional complementary functionality for customer sub sites, lists, libraries, and content
• Administer and support an enterprise-level Microsoft Exchange infrastructure
• Troubleshoot Exchange related issues when alerted by monitoring software

Operational Security, Maintenance and Governance:

• Responsible for logical and physical controls of the company's IT system by providing, on a quarterly basis, documented assurance that access to computer resources (data, equipment and facilities) is reasonable and restricted to authorized individuals.
• Perform software upgrades and patches (bios, firmware upgrades, etc.).
• Troubleshoot various Microsoft 365 issues including connectivity and mobility.
• Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilisation reports, site and system usage, growth reports, and manage site collection quota settings.

Financial:

• Contribute to budget establishment and coordination, including approving purchases of equipment and software in line with the approval matrix.

Health & Safety:

• Practice safe work habits following Health, Safety and Environment policies, wear protective clothing where necessary and maintain a clean and tidy work area.
• Report any health or safety hazards and accidents to property Duty Manger, General Manager or your Group Director IT & Projects/Group COO and record on the appropriate Accident Report Form immediately following an accident. Abide by Rehabilitation Policy.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Report all broken or damaged equipment to your supervisor.
• Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturers specifications.
• Be fully conversant with departmental fire and evacuation procedures.

EXPERIENCE REQUIRED

• Degree in Information Technology or equivalent with a minimum of 2 years experience in IT managerial role in Hospitality Industry
• Good creative and analytical thinking and problem-solving skills
• Good leadership skills
• Strong human relations skills
• Strong planning, organizing and coordination skills
• Good communications (verbal and written) and presentation skills

• Strong working knowledge in:

• Hotel and F&B technology – PMS, POS, payment solutions

• Management of service desk, or be ITIL certified
• Fortigate Firewall, VLAN, L2 switching, Wireless, or be Cisco certified
• Windows Server and server virtualisation, or be Microsoft certified
• Website development, hosting management, WordPress, Magendo

If you have the required expertise and experience, we look forward to hear from you