Analyst, Deposits Group

2 days ago

Singapore Sumitomo Group Full time $50,000 - $80,000 per year

Key Responsibilities:

  • Ensuring efficient execution of offshored processes, overseeing service level agreements, and quality standards.
  • Managing and mitigating risks associated with customer instructions / transactions.
  • Accurate processing of various instructions adhere to banking regulations, policies and service level agreements to maintain operational excellence.
  • Assist and support inquiries and ensuring positive customer experience.
  • New Product Discussion and Process Improvement.

Requirements:

  • Bachelor's degree in finance, Business Administration, or related field and/or minimum 3 years of relevant working experience.
  • Proactive self-starter with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
  • Exhibit initiative to raise issues to direct manager / management and the ability to deliver value added support, identify problems & propose solutions.
  • Possess strong analytical and problem-solving skills with attention to detail.
  • Exhibit a strong and thorough understanding of risk & control, service oversight and customer / banking service.
  • Strong knowledge of regulatory requirements governing customer account.
  • Excellent communication with experience in operation process improvement.
  • Ability to work collaboratively across teams and manage multiple priorities.
  • Proficiency in Microsoft Office suite (especially MS Power Query) are added advantages.

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