Spa Receptionist

2 weeks ago

Singapore OASIA RESORT SENTOSA Full time $40,000 - $80,000 per year

Responsibilities

  • Maximising the revenue in the spa through effective scheduling, yield management and sale.
  • Maintain sound treatment and retail knowledge with the ability to accurately describe benefits and prices
  • Actively recommend products and provide further consultation to guests to ensure that sales are closed on product recommendation made by the therapists
  • Acts as an Ambassador for the spa to ensure outstanding guest relations by the brand protocols and genuine care and attention to detail
  • Conduct spa tours for all guests, including VIPs and prospective members. Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues
  • Respond to all guest enquiries promptly and efficiently. Maintain cleanliness, presentation and organisation of the reception area
  • Ensure that adequate supplies of all public information material are available and in immaculate condition

Requirements

  • Relevant certification in Spa Services
  • At least 1 year of relevant experience
  • Excellent communication and interpersonal skills
  • Willing to work shift hours including weekends, and public holidays

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