IT Business Partner, Singapore

Job Description

1. Strategy & Roadmap (Singapore)

• Build and maintain the Singapore Digital & Data Roadmap, aligned to
  
  business strategy and Group architecture standards; span teaching & learning
  
  (LMS/classroom tech), admissions & enrolment, parent communications,
  
  safety & duty of care, finance/HR systems, and facilities/IoT where relevant.
• Translate pain points into prioritised epics with benefit cases, timelines, and
  
  budget asks; ensure fit with EdTech directions in Singapore schools.

2. Business Relationship Management (BRM)

• Serve as the single point of contact between business leaders (Principals,
  
  Heads of Department, Corporate leads) and IT.
• Run structured demand intake, discovery workshops, and user journey
  
  mapping; maintain a visible backlog and decision logs.

3. Delivery Orchestration (through the IT team)

• No direct line control over school operations: partner with the IT team to
  
  plan releases, sequence dependencies, and remove blockers.
• Define acceptance criteria and value KPIs; ensure training, enablement,
  
  and change management for teachers and staff. (Emphasis on operational
  
  effectiveness and continuous improvement echoes leading IT performance
  
  roles).

4. Hands on Prototyping & POCs (incl. AI)

• Build quick POCs (low code/cloud tools, data prototypes, LLM powered
  
  assistants) to test feasibility and value.
• Design AI guardrails (prompt/data policies, human in the loop) with PDPA compliant data handling.

5. Data, Security & Compliance

• Champion data governance for student, parent, and staff data; align
  
  processes and vendor contracts with PDPA obligations and school policies.
• Coordinate with Group Security and Legal on risk, BCP/DR, incident
  
  readiness, and privacy impact assessments.

6. Architecture & Vendor Management

• Ensure solutions integrate with core platforms (e.g., SIS, LMS, identity/MDM,
  
  analytics) and follow Group standards.
• Shape RFPs, evaluate vendors, manage SLAs, and track total cost of
  
  ownership and ROI.

7. Performance & Value Realisation

• Establish IT performance metrics for Singapore (adoption, uptime,
  
  time to onboard, issue MTTR, digital NPS); run monthly dashboards and
  
  reviews to CEO SG —mirroring best practices around portfolio/performance
  
  management.

Qualifications:

• At least Degree in Computer Science, Information Systems, Engineering, or related
  
  field; advanced degree a plus.
• 5+ years in technology and/or digital roles with at least 1–3 years partnering
  
  senior business stakeholders; education or multi-site services experience
  
  advantageous.
• Demonstrated IT governance/portfolio skills (prioritisation, value tracking) and change management in complex environments. (Comparable leadership/accountability patterns are seen in global ITBP roles.
• Hands-on ability to build POCs (low-code apps, analytics prototypes, workflow automation, LLM pilots).
• Familiarity with SIS/LMS, identity/MDM, integration patterns (APIs/iPaaS), cloud services, and analytics/BI is a plus.
• Understanding of PDPA and education sector expectations in Singapore; being able to embed compliance by design is also a plus.

Department

EtonHouse HQ

Locations

Stevens Road

EtonHouse emphasises child-led learning, fostering happiness, engagement, open-mindedness, critical thinking, and a lifelong love for learning. Our inquiry-based pedagogy, established 30 years ago, has made us a leader in education, offering a comprehensive K-12 pathway from Infant Care to High School in Singapore and 9 other countries. The group also manage E-Bridge, part of Singapore's Anchor Operator Scheme for affordable Pre-Schools, and Middleton International School, an affordable through-train international school.

Founded in 1995