Autonomous Vehicle Site Lead

1. Autonomous Fleet Operations Management

• Lead and manage end-to-end operations of autonomous bus services across designated sites, ensuring full compliance with operational requirements and Service Level Agreements (SLAs).
• Plan, allocate, and optimize vehicle deployment, factoring in charging schedules, maintenance cycles, and overall fleet lifecycle management.

2. Safety Operator Workforce Management

• Oversee the planning and deployment of Safety Operators, ensuring optimal coverage and adherence to safety protocols across all trips.
• Manage workforce scheduling, including shift planning, meal breaks, and leave administration, to maintain seamless operational continuity.

3. Fleet Health and Lifecycle Governance

• Monitor fleet performance and vehicle health, coordinating with technical teams and vendors to ensure timely maintenance, repairs, and preventive servicing.
• Maintain comprehensive records to support data-driven decisions on asset lifecycle planning, replacements, and performance optimization.

4. Client and Stakeholder Relationship Management

• Serve as the primary point of contact for client and passenger escalations, ensuring timely and professional resolution of feedback and service issues.
• Foster strong partnerships with vendors, site stakeholders, and service partners to drive operational excellence and client satisfaction.

5. Team Leadership and Development

• Provide leadership and direction to site-level teams, including Safety Operators and support personnel, to ensure high performance and alignment with organisational goals.
• Support recruitment, onboarding, and continuous development of team members in collaboration with HQ and vendor partners.

6. Operational Excellence and Compliance

• Ensure all site operations are executed in accordance with internal SOPs, regulatory standards, and safety requirements.
• Conduct regular audits and quality checks to uphold service reliability, punctuality, and safety benchmarks.

7. Performance Monitoring and Reporting

• Leverage fleet management systems and operational dashboards to track KPIs, generate insights, and produce performance reports for internal and external stakeholders.
• Analyse operational data to identify trends, support route optimisation, and inform strategic improvements.

8. Contingency and Risk Management

• Develop and implement contingency strategies to mitigate service disruptions, including vehicle downtime and manpower shortages.
• Lead incident response efforts and ensure timely communication with relevant stakeholders during emergencies.

9. Continuous Improvement and Service Innovation

• Champion a culture of continuous improvement, safety, and innovation within the site operations team.
• Drive initiatives that enhance service delivery, operational efficiency, and customer experience through structured feedback loops and team engagement.

10. Cross-Site Support and Special Projects

• Provide operational leadership and support to other sites or strategic initiatives as assigned by senior management.
• Undertake special assignments and contribute to broader organisational goals beyond day-to-day site operations.

11. Documentation and Process Development

• Contribute to the development and refinement of Standard Operating Procedures (SOPs) for AV remote operations.
• Maintain and update operational documentation including incident response protocols, shift handover checklists, and system usage guides.
• Support the creation of training materials and competency assessments for new and existing operators.
• Ensure accurate and timely logging of operational data and incidents to support audits and performance reviews.
• Collaborate with technical and operations teams to document system feedback and improvement suggestions.
• Assist in preparing site-specific playbooks and remote support guidelines for multi-site operations.