Senior Implementation Lead

14 hours ago

Singapore FPT Asia Pacific Full time $120,000 - $180,000 per year


Responsibilities:

Delivery Leadership

  • Lead the end-to-end implementation of eBao Gemini / InsureMO modules (Policy Admin, Claims, Product Engine, API Integration).
  • Review and validate all functional and technical deliverables from the offshore team before client submission.
  • Participate in design and configuration workshops; guide the offshore team in applying best practices from prior eBao projects.
  • Manage daily interaction with clients business, IT, and vendor teams to ensure alignment and quality.

Solution & Configuration Expertise

  • Be hands-on with product configuration, workflows, and rule setup in eBao (Gemini/InsureMO).
  • Understand how to manage customer configurations, environments, and test data.
  • Build reusable configuration templates, documentation, and checklists to accelerate the next projects.

Capability Development

Mentor the offshore team in areas such as:

  • Product configuration & parameterization
  • InsureMO API exposure & orchestration
  • Test case design & defect triage
  • Deployment & environment management
  • Define skill maturity models for BAs, testers, and configurators to track progress toward implementation-certified level.

Client & Vendor Coordination

  • Serve as technical and functional spokesperson during client workshops and vendor syncs (with eBaoTech).
  • Review solution design and implementation plans together with eBao consultants.
  • Escalate and resolve issues proactively across client, vendor, and FPT teams.

CoE Framework Establishment

  • Co-define COE structure, process standards, and documentation.
  • Create a knowledge base (configuration guide, testing templates, deployment standards) for reuse.
  • Support internal training and certification roadmaps with eBaoTech.

Requirements:

  • 5+ years implementing eBaoTech solutions (Gemini / InsureMO / Policy Admin / Claims / Billing). Experience in both configuration and integration.
  • Strong understanding of Life / General / Health insurance workflows: policy, claims, endorsements, billing.
  • Familiar with eBao configuration console, APIs, JSON mapping, middleware/integration (InsureMO), SQL, and cloud environments.
  • Experience leading at least 23 end-to-end eBao implementations (insurer or partner side).
  • Strong stakeholder management, mentoring capability, and ability to handle ambiguity in early-stage COE setup.
  • eBao InsureMO Certified Implementation Professional, Agile/Scrum Master, ISTQB (for QA background).

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