Assistant Store Manager

6 days ago

Central Region, Singapore ACE CLUB TENNIS PTE Full time $80,000 - $120,000 per year
  • Manage the tennis centre, including managing the retail store inventory.
  • Managing client's database through CRM, including contacting clients, managing inquiries, managing online booking systems / packages.
  • Contributing to the development of long-term strategic goals and objectives for the company, ensuring alignment with the overall business vision.
  • Overseeing the daily operations of tennis centers, pro shops, and cafes, ensuring smooth running and efficient processes.
  • Scheduling and managing staff workflows, verifying client sign-ins and coordinating coach schedules.
  • Maintaining accurate inventory records of equipment and supplies, and ensuring timely replenishment.
  • Liaising with suppliers and service providers to maintain a smooth supply chain and ensure timely delivery and maintenance of pro shop inventory.
  • Preparing regular reports for the CEO, analyzing key performance indicators (KPIs), and identifying areas for improvement.
  • Assisting the marketing agency by providing materials for social media platforms, contributing to content creation, and supporting marketing campaigns.
  • Ensuring excellent customer service, addressing customer inquiries and complaints, and building positive relationships with clients.

Qualifications:

  • A degree in business administration or a specialized degree in sports management is essential.
  • Previous experience in the sports industry, particularly tennis
  • Experience in managing operations, customer service, inventory management.
  • Proven ability to lead and manage teams, including hiring, training, and motivating staff.
  • Proficiency in relevant software and systems, such as inventory management, CRM, and financial software.
  • Understanding of tennis rules, regulations, equipment, and industry trends.
  • F&B managing experience preferred.

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