Customer Success Executive

2 days ago

Central Region, Singapore Adventus Full time $80,000 - $120,000 per year

Responsibilities

  • Lead and drive the service delivery for assigned accounts
  • Accountable for the success of projects implementation for assigned contracts
  • Manage and communicate with key holders on daily operational support
  • Monitor and ensure SLAs are met, issues escalated and prioritized
  • Act as the point of contact for service delivery
  • Responsible for service delivery of account and prioritization of work requests
  • Manage a team of desktop/system/network and helpdesk engineers. During transition phases, the team will work closely with customers on the on-boarding of service/equipment
  • Provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer's business
  • Identify operational gaps and drive to ensure closure, both internally and externally
  • Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams
  • Work on financial cost priorities to ensure a balance between customer satisfaction and company's business objectives
  • Ensure delivery to cost plan
  • Any other ad-hoc duties as required or assigned

Requirements

  • Bachelor's Degree in any discipline, ideally from an established local Singapore university
  • Advantageous to possess relevant internship experience, however, no full-time work experience is necessary
  • Good communication skills and comfortable with stakeholder management
  • Ability to multi-task, and comfortable handling a large portfolio of customer accounts
  • Excellent communicator with fluency in English and Mandarin (to liaise with Mandarin-speaking customers)
  • Advantageous to possess business acumen, customer focus and financial management skills
  • Self-motivated and proactive in resolving issues and identifying new opportunities on the account
  • Effective interpersonal skills, both written and presentation
  • Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems

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