Associate Director, Global Growth, Lifecycle

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.

Growth & Revenue Systems in Strategy & Operations is a new team focused on driving experimentation across marketing, sales, and product to accelerate growth, and innovating on core revenue systems (CRM, Marketing automation) to maximise effectiveness of our teams. We are a mixed group of colleagues spanning commercial, engineering, data, and marketing passionate about driving rapid impact. We leverage data insights, sharp problem-solving skills, and a deep understanding of the business to optimize processes, identify growth opportunities, and ensure Airwallex operates efficiently and effectively at scale.

We're looking for an Associate Director, Global Growth, Lifecycle to own and optimise the full customer journey. In this role, you'll turn data into insights and insights into measurable growth — improving conversion, activation, and retention across the funnel. You'll lead a growing team, partner cross-functionally, and evolve lifecycle from execution into a strategic growth lever.

This role is based in Singapore.

• Set and execute lifecycle strategy - Define and execute campaigns that drive conversion, activation and retention across the customer journey

• Optimise performance with data - Build a rigorous test-and-learn approach, using quantitative analysis to uncover root causes of performance shifts and continuously improve outcomes

• Lead and develop a team - Guide a growing lifecycle team, setting priorities, sharpening their analytical toolkit, and raising the bar for execution quality

• Drive cross-functional impact - Partner with Product, Data Science and Marketing Operations to ensure lifecycle campaigns are tightly integrated into the broader growth engine

• Make lifecycle a strategic growth lever across the funnel - Champion lifecycle marketing as a growth lever and help evolve the team's scope from execution to optimisation, insights, and strategic influence across the funnel

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

• Strategic problem solving - Experience in management consulting, growth strategy, or an equivalent analytical role where you tackled complex, ambiguous problems

• Analytical toolkit: Strong data analysis and diagnostic skills; ability to work with SQL or partner effectively with data teams to derive insights

• Marketing / Growth exposure: Hands-on experience in lifecycle/CRM marketing, customer engagement, or growth roles preferred, but a sharp consulting-style toolkit with a willingness to dive into execution is equally valued

• Creativity and user focus – Combines creative thinking with data-driven insight to deliver user-centric content that engages and drives action across lifecycle touchpoints

• Leadership: Experience leading projects or teams, with the ability to coach others and raise performance standards

• Communication: Structured, persuasive communicator comfortable influencing senior stakeholders

• Bias to action: Entrepreneurial mindset with a track record of delivering results in fast-paced, dynamic environments

• Bachelor's degree in a relevant field

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. If you are approached by someone claiming to represent Airwallex, please verify with our team.