Fraud Business Analyst

2 weeks ago

Singapore SHOPEE SINGAPORE PRIVATE LIMITED Full time $90,000 - $120,000 per year

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

Shopee's Regional Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners.

Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes and design scalable solutions to create impact across multiple markets. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes, and features for greater product and operational excellence.

Regional Operations include the teams of Customer Service, Payment, Listings, Seller Operations, Returns & Refunds, and Fraud.

Job Description:

Here at Shopee, we are dedicated to maintaining a secure and trusted platform to protect our business and our users' interests.

As a Fraud Analyst, you will oversee the day-to-day fraud management and develop new techniques to detect and prevent the potential abuse of our platform. This includes defining performance metrics, analysing trends, identifying new fraud behaviour and modus operandi, scaling operational workflows, and designing new tools or processes to detect and prevent dishonest practices on our platform.

  • Monitor and assess the platform risk to prevent fraudulent behaviour
  • Define key performance metrics and build detailed reporting models/ dashboard
  • Collaborate with cross-functional teams to analyse and provide insights/ recommend solutions across multiple markets
  • Evaluate and identify key process/ system improvements based on data insights to propose and drive new initiatives
  • Support fraud team with new initiatives/ ad hoc projects on fraud defenses
  • Prepare reports and presentation decks for regular management reporting
  • Proactively identify potential system or process gaps to reduce fraud incidents and react to fraud attacks quickly with effective solutions

Requirements:

  • Keen interest in fraud detection and prevention processes in the e-commerce industry
  • Strong investigative intuition and curiosity to understand the "whys" and "hows" of the ways things work
  • Experience in project management including process optimisation
  • Experience in collecting and analysing data sets to formulate insights and solutions to achieve team objectives
  • Ability to draw actionable insights from datasets; knowledge of SQL, Python or equivalent is a plus
  • Ability to pay attention to details and manage tasks effectively
  • Ability to thrive in a dynamic and collaborative environment to drive business goals and make an impact
  • Ability to communicate and collaborate with cross-functional teams and stakeholders
  • Passionate about developing and implementing new strategies to drive improvements

  • Fraud Analyst

    2 weeks ago

    Singapore Citi Full time

    The Fraud Ops Intermed Analyst is a senior level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using...

  • Business Analyst Payment Frauds

    2 weeks ago

    Singapore Unison Consulting Pte Ltd Full time

    We are looking for a detail-oriented and analytical Business Analyst specializing in Payment Frauds to join our team at Unison Consulting Pte Ltd. In this role, you will be responsible for analyzing and evaluating payment fraud incidents, identifying vulnerabilities in payment systems, and implementing solutions to enhance the security and integrity of...

  • Functional Business Analyst-fraud

    5 days ago

    Singapore Synechron Inc. Full time

    A Functional Business Analyst who is Success-driven and Focused business analyst bringing extensive expertise of automating manual processes, diagnosing existing inefficiencies and proposing innovative solutions based on specified needs. The Functional Business Analyst must have expertise in the cards and unsecured domain and excellent stakeholder...

  • Fraud Investigation Analyst

    2 weeks ago

    Singapore YouTrip Full time

    Join to apply for the Fraud Investigation Analyst role at YouTrip Join to apply for the Fraud Investigation Analyst role at YouTrip We AreYouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet...

  • Fraud Analyst

    1 day ago

    Singapore Citi Full time

    The Fraud Ops Intermed Analyst is a senior level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using...

  • Fraud Analyst

    3 weeks ago

    Singapore Maybank Full time

    Maybank Singapore is looking for a Fraud Analyst to join our Cards Operations – Fraud Control Management team. If you're passionate about preventing fraud, working with data, and helping customers feel safe, this role might be for you. What You'll Do: Monitor and investigate suspicious card transactions & e-payments using in-house and scheme-based fraud...

  • Fraud Analyst

    3 days ago

    Singapore Maybank Full time

    Maybank Singapore is looking for a Fraud Analyst to join our Cards Operations – Fraud Control Management team. If you’re passionate about preventing fraud, working with data, and helping customers feel safe, this role might be for you. What You’ll Do: Monitor and investigate suspicious card transactions & e-payments using in-house and scheme-based...

  • Business Analyst

    2 weeks ago

    Singapore Unison Consulting Pte Ltd Full time

    **Role : Business Analyst (Fraud Payments)** **Location : Singapore** **Duration : Long term contract** **Job Scope** - Requirements Analysis & Elicitation - Responsible to identify and define detailed functional specifications based on the business requirements document - Analyse and document the “to-be” business and operation processes based on the...

  • Fraud Analyst

    2 weeks ago

    Singapore Maybank Full time

    Maybank Singapore is looking for a Fraud Analyst to join our Cards Operations – Fraud Control Management team. If you're passionate about preventing fraud, working with data, and helping customers feel safe, this role might be for you. What You'll Do Monitor and investigate suspicious card transactions & e-payments using in-house and scheme-based fraud...

  • Fraud Analyst

    1 week ago

    Singapore YouTrip Singapore Full time

    **What is it about in one line?** You will be performing fraud reviews to continually safeguard YouTrip’s reputation and customer’s funds. **Sounds interesting? Here’s more about us** Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing business in the...