Functional Business Analyst-fraud

A Functional Business Analyst who is Success-driven and Focused business analyst bringing extensive expertise of automating manual processes, diagnosing existing inefficiencies and proposing innovative solutions based on specified needs.

The Functional Business Analyst must have expertise in the cards and unsecured domain and excellent stakeholder management capability with an extensive understanding of cards fraud functionality and fraud enterprise systems.

**Key Responsibilities**

**Stakeholder and Communication Management**:

- Manage all aspects of project and program engagement from planning, external vendor relationships, scope change, solutioning, risks and issues.
- Continually manage stakeholder expectations through governance processes
- Deliver appropriate and effective executive level communication on capability and solutions.

**Process and Delivery Execution**:

- Ability to translate high-level requirements into detailed documentation within the organization's context.
- Ability to evaluate and analyze existing business processes and uncover areas for improvements.
- Ability to envision and design end to end business processes, journeys and communicate and clarify requirements with developers.
- Define detailed user stories based on business requirements, ensuring that they follow UOB's prescribed format. Ensure that user stories have sufficient details so that developers can estimate and work with them.
- Define detailed business processes, spanning both online and offline aspects. Coordinate with various stakeholders in UOB to get detailed requirements and ensure that they are met through proposed solution.
- Ensure user stories are consistent and high-quality.
- Actively participate in planning meetings between Product Owners and System analysts to explain the story requirements.
- Work with the design team for requirements that require User Interface Design.
- Consult Solution Architect or System Analyst for technical requirements.
- Be available for Product Owner to discuss any dependencies or backlog topic. Assist the Product Owner in defining finer details of the product.
- Assist on operational impact and ensure affected areas embed in operational readiness plan.
- Monitor and manage risks/issues related to scope creep.
- Ensure non-functional requirements are incorporated.
- Work with test manager and tester to translate business requirements into test scenarios.

**Key Requirements**
- 5+ years' experience in Cards and Payment domain with extensive experience in Cards Fraud domain - 3DS, Cards Fraud Detection, prevention, and customer management.
- Experience with Card Fraud Management platforms with AI/ML models, rules management and case management capabilities.
- Detail oriented.
- Ability to translate high-level requirements into detailed documentation within the organization's context.
- Ability to evaluate and analyze existing business processes and uncover areas for improvements.
- Ability to envision and design end to end business processes keeping an eye on the details.
- Ability to gather critical information from meetings with various stakeholders and producing useful documentation.
- Ability to communicate and clarify requirements with developers.
- Ability to identify and clearly document dependencies.
- Excellent functional / documentation skills.

**S** **YNECHRON'S DIVERSITY & INCLUSION STATEMENT**

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.