Assistant Manager

2 days ago


North Region, Singapore SBS Transit Limited Full time $90,000 - $120,000 per year

Major Responsibilities:

  • Coordinate and implement all customer service initiatives
  • Execute department initiatives and operations targets
  • Oversee department training and competency for all staff
  • Provide suggestions to improve customer experiences
  • Review customers' feedback and suggest ways for improvement
  • Assist HoD to ensure smooth running of day-to-day station & train operations at DTL
  • Support & provide mentoring to Duty Operations Managers (DOMs)
  • Conduct operational performance monitoring and competence assessment of staff
  • Lead and conduct investigations on incidents, failures and delays, providing accurate information on cause to enable performance improvements to be identified and contribute to DTL performance standards and safety targets.
  • Ensure that the company and departmental policies, performance targets and standards, DTL Rules, operating and emergency procedures, instructions and so forth are complied by CSX staff
  • Perform any other duties as directed by his/her superior(s)

Requirements:

  • Minimum diploma holder, preferably degree holder.
  • Minimum 4 years' working experience at senior supervisory level, preferable with experience in station operations, train operations and/or the service industry.
  • Ability to reach a height of 200cm with both hands.

  • Able to identify colours.

  • Preferably with work experience and/or knowledge in a technical/engineering environment or customer service.

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