
Assistant Manager
2 days ago
Major Responsibilities:
- Coordinate and implement all customer service initiatives
- Execute department initiatives and operations targets
- Oversee department training and competency for all staff
- Provide suggestions to improve customer experiences
- Review customers' feedback and suggest ways for improvement
- Assist HoD to ensure smooth running of day-to-day station & train operations at DTL
- Support & provide mentoring to Duty Operations Managers (DOMs)
- Conduct operational performance monitoring and competence assessment of staff
- Lead and conduct investigations on incidents, failures and delays, providing accurate information on cause to enable performance improvements to be identified and contribute to DTL performance standards and safety targets.
- Ensure that the company and departmental policies, performance targets and standards, DTL Rules, operating and emergency procedures, instructions and so forth are complied by CSX staff
- Perform any other duties as directed by his/her superior(s)
Requirements:
- Minimum diploma holder, preferably degree holder.
- Minimum 4 years' working experience at senior supervisory level, preferable with experience in station operations, train operations and/or the service industry.
Ability to reach a height of 200cm with both hands.
Able to identify colours.
- Preferably with work experience and/or knowledge in a technical/engineering environment or customer service.
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