SaaS Support Analyst, SCALE

Company description:

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

Job description:

Job Description

The School of Continuing and Lifelong Education (SCALE) was established to drive the expansion of NUS' lifelong learning offerings in a concerted and strategic way that furthers our mission to be a leading global university, as well as fulfil our role as a public university of Singapore, shaping the future

Through SCALE, working adults (i.e. professionals, managers and executives) who aspire to stay relevant and ahead of competition, companies looking to up-skill/re-skill their workforce, and even youths exploring quality tertiary education options, have access to NUS' suite of innovative, world-class continuing and lifelong education offerings

Drawing on unparalleled access to the multi-disciplinary expertise of 16 other NUS Faculties/Schools, SCALE offers youth, executive and professional development/education programmes, part-time and full-time degree programmes, as well as modular courses that may be taken singly or stacked towards certificates/diplomas/degrees that meet the lifelong learning needs of individuals. All programmes are designed and developed in consultation with the industry to ensure relevance and currency

About the Rol

To augment our manpower resources in the School, we are looking for a suitably qualified candidate to join our Lifelong Learning (L3) Data Stewardship Team as a SaaS Support Analyst.

Reporting to the Vice-Dean (e-Learning & Technology), the successful candidate shall be responsible for post-launch maintenance and support of SaaS platforms for lifelong learning. This role is ideal for professionals looking to grow in platform support and management, data stewardship, and cross-functional collaboration

This role is offered on a 3-year renewable contract basis in the first instance, with the prospect of a regular open employment contract thereafter subject to satisfactory job performance during the first 3 years.

Remuneration is based on a 12-month salary structure, with an annual variable bonus which is subject to the incumbent's performance and the University/School's prevailing remuneration policies

The incumbent will be emplaced at an appropriate appointment grade based on individual merits

Key Duties & Responsibilities:

• Assist in the configuration of curriculum, training management and e-credentials Software-as-a-Service (SaaS) platforms to streamline and automate lifelong education business processes.

• Monitor system performance and user feedback to identify issues and improvement opportunities

• Coordinate with system/business owners and technical teams to ensure timely updates and releases.

• Co-ordinate and perform user acceptance tests.

• Document operational workflows and contribute to knowledge base development.

• Support data migration, validation, and cleansing efforts in collaboration with internal stakeholders.

• Train administrators to use IT solutions by preparing user manuals and leading training sessions.

Requirements:

Academic & Professional Certification

• Degree with at least 3 years of experience in a continuing and lifelong learning administrative role or in a technical role (e.g., IT system end-user support).

• Strong oral and written English language proficiency is essential.

• Able to work within tight timelines and constraints

Experience & Attributes

• Excellent ability to assimilate information quickly and understand how to use technology and data to support the evolving needs of lifelong education administration.

• Experience with Microsoft Power Platform and proficiency in SQL and familiarity with data platforms and tools, such as Power BI, is advantageous.

• Ability to take the initiative and adapt.

• Results-driven, self-motivated, highly disciplined, and able to manage multiple tasks in a fast-paced environment.

• Strong team player with the ability to work collaboratively with various stakeholders to build a community

To expedite application processing, a copy of academic certificates and transcripts from GCE O-level onwards should be uploaded via the online application portal. Salary expectation, if quoted, should be on a 12-month guaranteed basis; do not include variable components like bonuses & allowances.

More Information

Location: Kent Ridge Campus

Organization: School of Continuing And Lifelong Education

Department : L3 Data Stewardship

Employee Referral Eligible:

Job requisition ID : 29973