Client Program Director

15 hours ago

Singapore A.P. Moller - Maersk Full time $150,000 - $250,000 per year

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

We offer

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Key responsibilities

As Client Program Director (CPD), you are an essential element of the global key account management team, delivering successful customer experience, creating values in customer's supply chain and retaining and growing business around the globe.

Key Responsibilities:

Program Delivery

  • Monitor global service delivery performance
  • Own and resolve customer operational escalations
  • Design and manage customer scorecards and KPIs
  • Collaborate with third-party partners, suppliers, and vendors
  • Ensure operational readiness through SOPs, workshops, and system integrations
  • Oversee implementation of new business and digital solutions (e.g., EDI)
  • Manage financial performance and gain-sharing agreements
  • Ensure access to accurate rates, data, and contacts across all partners

Solution Selling

  • Identify customer pain points and supply chain challenges
  • Define and lead initiatives to address and resolve these issues

Strategic Leadership

  • Develop a deep understanding of the customer's supply chain strategy and business needs
  • Co-create a strategic roadmap with the customer and Key Client Director (KCD)
  • Design and implement IT and digital transformation strategies
  • Establish contingency and resilience plans
  • Identify and drive efficiency and cost optimization initiatives
  • Build internal awareness and a Maersk community around the account

We're looking for

  • 15+ years of global key account management experience, with deep expertise in ocean-freight operations, E2E supply chain optimization, complex solution implementation, and transformation leadership
  • 10+ years of experience leading and influencing cross-functional teams without direct reporting lines
  • Experienced in strategic planning and organizational development experience
  • Proven ability to articulate a compelling vision and inspire action
  • Strong communication and stakeholder management skills across diverse cultures
  • Strategic thinker with a customer-centric mindset and ability to link needs with industry trends and Maersk's offerings
  • Results-driven leader who achieves through collaboration and influence
  • Resilient and composed under pressure, with strong risk mitigation capabilities
  • Bachelor's degree in business, Logistics, or Supply Chain Management (preferred)

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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