Senior Executive/Assistant Manager, Radiation Oncology
2 weeks ago
About Us
The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore's public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.
About the Role
The Executive in the Division of Radiation Oncology plays a crucial role in providing comprehensive secretarial and administrative support for the four Heads of Department. This includes handling various clerical tasks to ensure the smooth operation of the department and supporting medical staff in delivering high-quality patient care. Additionally, the executive serves as the primary point of contact for patients undergoing proton therapy, offering comprehensive administrative support to ensure a seamless patient experience from initial consultation to follow-up care. This involves close collaboration with medical staff, insurance companies, and patients to facilitate efficient and compassionate care throughout the process.
Some of the Key Responsibilities Include
- Manages schedules, documentation, and confidentiality for HODs, including meeting minutes, information dissemination, and database backups
- Organizes and maintains documents, provides executive assistance with project tasks, and coordinates with section leads to update policies and procedures
- Offers administrative support for new hires, collaborates with colleagues, and ensures coverage of duties when necessary
- Serve as the main point of contact for patients and their families, offering information, answering questions, and coordinating appointments for consultations, treatments, and follow-up visits
- Oversee patient records and documentation in the EMR system, assist with insurance claims, pre-authorizations, and the distribution of patient information materials
- Coordinate multidisciplinary team meetings, collaborate with healthcare professionals to ensure continuity of care, and monitor patient progress while following up on necessary interventions
- Provide assistance to patients in understanding their insurance benefits and financial responsibilities, and collaborate with the billing department to address any billing issues or discrepancies
Job Requirements
- Degree in any discipline with at least 2 years of relevant experience
- Experience in healthcare administrative role will be an added advantage
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Compassionate and patient-centered approach to care.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Knowledge of medical terminology and healthcare procedures is an advantage.
- Familiarity with electronic medical records (EMR) systems.
- Strong problem-solving skills and the ability to anticipate needs
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