Duty Manager

2 weeks ago

Central Region, Singapore The Standard, Singapore Full time $40,000 - $60,000 per year

Responsibilities:

  • Ensure the smooth running of operations on a day-to-day basis in a proactive manner.
  • Support and assist all Front Office operations.
  • Welcome guests and visitors in a friendly, prompt, and professional manner.
  • Ensure that all guests receive prompt, cordial attention and personal recognition, and resolve related problems.
  • Understand and carry out duties in line with Hotel Safety and Emergency procedures.
  • Foster team synergy to drive teamwork and achieve results.
  • Perform check-in and check-out procedures using the property management system, adhering to the guidelines set by the hotel.
  • Work closely and coordinate with other operating departments (e.g., Housekeeping, Engineering, F&B) to achieve results and guest satisfaction.
  • Check all correspondence of the day's arrivals to familiarize yourself with all arriving guests and their needs, and follow up as required.
  • Control daily rooms and room type availability, and follow up with housekeeping and the revenue department on any discrepancies to maximize revenue.
  • Assist the guest experience team with room checks and VIP arrivals.
  • Conduct pre-shift briefings with the front office team to relay all pertinent guest information and operational requirements. Review the daily event sheet and in-house groups, and participate in the daily lineup.
  • Provide a consistent level of guest recognition and delivery of personalized services.
  • Maintain thorough knowledge of room rates, room packages/promotions, room types, room availabilities, and occupancy levels.
  • Assist with room reservation calls for modifications, bookings, and cancellations when needed.
  • Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
  • Maintain appropriate standards of conduct, uniforms, hygiene, and appearance for the front office department.
  • Address guests' complaints and requests in a polite and efficient manner. Give further instructions to the relevant colleagues if needed to ensure optimal guest satisfaction.
  • Maintain a record of all complaints, feedback, and requests. Follow up and inform concerned operating departments.
  • Make decisions on upgrades, comps, and rebates as per stipulated hotel policies and procedures.
  • Assist in department orientation and training of the hotel service standards, procedures, and programs.
  • Inspect Front and Back of house areas for cleanliness, health & safety, and report any faults to the relevant departments.
  • Promote in-house sales, facilities, and upselling programs to maximize revenue.

Qualifications, Knowledge, and Skills:

  • Service-oriented with an eye for detail.
  • Ability to work effectively and contribute to a team.
  • Self-motivated, energetic, and friendly personality.
  • Must always be well-presented and well-groomed.
  • Excellent reading, writing, and oral proficiency in English; additional language skills are a plus to converse with international guests.
  • Willing to work shifts.
  • Minimum hotel background in rooms division; supervisory-level experience required.
  • Strong skills in guest service, communication, organization, and problem-solving.
  • Prior experience in Opera / Opera Cloud.

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