Retail Supervisor

1 week ago

Central Region, Singapore Resorts World at Sentosa Pte Ltd Full time $120,000 - $144,000 per year

Job Responsibilities:

Store Operations:

  • Ensure that revenue targets are achieved by conducting sales transactions and up selling of merchandises with at various retail stores
  • Provide excellent guest service and interacting positively with guests in a friendly and courteous manner
  • Maintain stock control, merchandise display, and perform stock replenishment with good foresight in merchandise forecasting
  • Maintain good relations with vendors in the delivery and receiving of stocks
  • Ensure consistent good housekeeping standards

Cashiering:

  • Managing the cash register and responsible for opening and closing of POS system
  • Motivates sales associates and ensures they are focused on customer service and merchandise up selling

Management:

  • Serves as the bridge between Team Members and Managers
  • Delegation of duties and maintain all facet of the zone operations in the store
  • Carries out mentoring and coaching responsibilities for team members
  • Recognize and strive to meet both internal and external guest needs
  • Demonstrate efficient planning and manages priorities; anticipates and plans for future work needs
  • Generate new ideas that have a positive impact on work processes, products, services or businesses
  • Understand job responsibilities, demonstrate broad, in-depth and keeps up to date on job knowledge and technical knowledge relating to the products or services across the resort, skills or methodology which are important to the job
  • Supports the Assistant Store Manager and Store Manager in all store's operational aspect

Job Requirements:

  • Minimum 3 years of supervisory skills in retail environment
  • Minimum Secondary Education or equivalent
  • Experience in F&B/Retail operations will be advantageous
  • Keen eye for detail – Guest profiles, Team Member's behaviours/work progress etc
  • Able to lift heavy objects and stocks for replenishment when needed (~10kg)
  • Able to be flexible with different roles throughout the shift (i.e break coverage, floater etc)
  • Able to work on selected weekends and public holidays
  • Ability to communicate effectively between Team Members, Management and Guests
  • Basic knowledge of visual merchandising is preferred

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