Order Handling Specialist

6 days ago


Singapore ABB Full time

**Order Handling Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
As an Order Handling Specialist, you will be responsible for providing customers support (e.g., technical, order assistance, payment-related assistance) in order to achieve target levels of service quality, operational efficiency, and customer satisfaction. Reporting to Service Manager, you will be ensuring achievement of established targets, through oversight and definition of improvement actions as needed. This position is based in Singapore.

**Your responsibilities**:

- Implementing customer support strategy to achieve targets levels of service quality, operational efficiency, and customer satisfaction
- Focusing on achievement of inventory turn on finished goods, requested On-time Delivery, Net Promoter Score (NPS)
- Processing orders by coordinating with sales, product marketing, logistic and other internal teams to ensure that customers receive accurate and timely delivery of products and acting as first port of call to customers’ questions and orders
- Ensuring accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc
- Supporting sales team in pre-sales or after-sales service with resolution of customer issues and by ensuring effective and efficient customer communication even by specific commercial communication tools
- Implementing HSE and business compliance standards and regulations in the area of responsibility
- Implementing and ensuring compliance with global and local standards, rules, tools, policies, and processing related to operations/project execution ad shares functional best practices and lessons learned across the organization
- Ensuring that the teams and partners are fully compliant regarding business ethics and compliance

**Your background**:

- ITE or Diploma
- Possessing 1 or 2 years in Order Handling/Management and Invoicing experience
- Possessing SAP knowledge

**Benefits**:

- Life insurance
- Flexible work practices
- Accident insurance
- Paid Parental leave (gender neutral)
- Sick pay

**More about us**:


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