Order Operations Specialist

5 days ago

Singapore beBeeOperations Full time $3,000 - $6,000

Job Title: Order Operations Specialist

Description:

We are seeking a skilled Order Operations Specialist to join our team. As an Order Operations Specialist, you will be responsible for processing orders with accuracy and efficiency, coordinating and monitoring order status, and ensuring timely processing of orders and invoicing where applicable.

Key Responsibilities:
  • Order Processing: Process customer orders and sales loan requests in SAP with high accuracy and efficiency.
  • Order Coordination: Coordinate and monitor order status to ensure timely processing of orders and invoicing where applicable.
  • Sales Support: Support Sales and Marketing Teams on orders processing for sales events/promotions/road shows/redemption programs and ensure the prompt closure of all such orders.
  • Liaison and Coordination: Coordinate with Warehouse/Logistics/Finance to expedite on-time deliveries to customers.
  • Issue Resolution: Liaise and coordinate with various departments to resolve pricing, inventory, transfers, returns, invoicing, credit notes, and quality issues.
  • Returns Processing: Process all returns including loans, promptly and ensure proper documents closure.
  • Customer Enquiries: Handle and attend to all orders enquiries on stock availability, deliveries, feedback, and complaints in a professional manner.
Requirements:

To succeed as an Order Operations Specialist, you will need:

  • Excellent Communication Skills: Strong communication skills to effectively interact with internal stakeholders, customers, and external partners.
  • Attention to Detail: High attention to detail to ensure accurate order processing and minimize errors.
  • Organizational Skills: Excellent organizational skills to prioritize tasks, manage multiple orders, and meet deadlines.
  • Technical Skills: Proficiency in SAP and other relevant systems to efficiently process orders and maintain accurate records.
  • Problem-Solving Skills: Strong problem-solving skills to resolve complex issues related to order processing, inventory management, and customer service.
What We Offer:

We offer a dynamic work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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